intersect Posted July 16, 2012 Share Posted July 16, 2012 Pineapple Hardware Version: Mark IV Pineapple Software Version: 2.4.0 OS used to connect to the pineapple: Win 7 Network layout of how your setup is connected (including IP information): wired to PoE LAN port on pineapple with static ip 172.16.42.42 All the tools/options that are running on the pineapple when the issue happened: karma, dnsspoof I've managed to lock myself out of my brand new pineapple somehow, and I can't seem to reset the password back to default. Here's a little background on what happened: After playing around with it for a few days, I managed to get the rick rolling/nyan nyan cat modules working, so I decided it's probably about time for me to change the root password. I used the web gui to change the root password, typed it in twice and submitted it. A message popped up saying I needed to reboot the pineapple for the changes to be applied, so I used the reboot button in the web gui. After it came back up, I couldn't log in with the new password or the old default password, so I figured I must have typed it in wrong twice. I used the reset button on the back to restore the default password and it worked fine...so I tried one more time to change the root password through the gui, being extra careful to type it in correctly. Unfortuantely, the same thing happened after rebooting it...I couldn't log in with either password. I tried resetting it back to the default password again wtih the reset button at the back, but it doesn't seem to work anymore. I also tried logging in via ssh, but it didn't work with either of the passwords. After booting it up, everything is still working fine...even karma with the rick rolling is still running. I just can't seem to log in anymore. Is there anything else I can try, or is the only way to connect via serial now? I just ordered a cable, but it won't be here for a couple weeks. Quote Link to comment Share on other sites More sharing options...
Mr-Protocol Posted July 16, 2012 Share Posted July 16, 2012 When it is fully booted up (powered on for a few minutes) push and hold the reset button on the bottom for 15-20 seconds. That should reset it. Wait for it to fully power up and you can try to login via the web interface again. Quote Link to comment Share on other sites More sharing options...
intersect Posted July 16, 2012 Author Share Posted July 16, 2012 Thanks for the quick reply Mr-Protocol. I've tried that a few times. And again just now, but nothing seems to happen after holding the reset button in. I plugged it in, left it alone for about 5 minutes, then held the reset button down for 20sec. All the lights are still solid, and it doesn't look like the pineapple rebooted. Quote Link to comment Share on other sites More sharing options...
Sebkinne Posted July 16, 2012 Share Posted July 16, 2012 Thanks for the quick reply Mr-Protocol. I've tried that a few times. And again just now, but nothing seems to happen after holding the reset button in. I plugged it in, left it alone for about 5 minutes, then held the reset button down for 20sec. All the lights are still solid, and it doesn't look like the pineapple rebooted. I know you have tried this numerous times but the reset button should work. The way I have set it up is that it needs to be pressed 5-10s. Not longer, not less. I am not sure why it works when you hold it longer, the counter may reset after a while. But really, it will not work if it is pressed 11, 12 or 13 seconds (etc..). What I do: Press button - count to seven - let go. All fixed. Of course, wait until the pineapple is fully booted. I hope this helps! Best, Sebkinne Quote Link to comment Share on other sites More sharing options...
Mr-Protocol Posted July 16, 2012 Share Posted July 16, 2012 I know you have tried this numerous times but the reset button should work. The way I have set it up is that it needs to be pressed 5-10s. Not longer, not less. I am not sure why it works when you hold it longer, the counter may reset after a while. But really, it will not work if it is pressed 11, 12 or 13 seconds (etc..). What I do: Press button - count to seven - let go. All fixed. Of course, wait until the pineapple is fully booted. I hope this helps! Best, Sebkinne Ah, I'm still thinking of the old reset that you had to hold longer :P Thanks for clearing that up. Quote Link to comment Share on other sites More sharing options...
intersect Posted July 17, 2012 Author Share Posted July 17, 2012 I know you have tried this numerous times but the reset button should work. The way I have set it up is that it needs to be pressed 5-10s. Not longer, not less. I am not sure why it works when you hold it longer, the counter may reset after a while. But really, it will not work if it is pressed 11, 12 or 13 seconds (etc..). What I do: Press button - count to seven - let go. All fixed. Of course, wait until the pineapple is fully booted. I hope this helps! Best, Sebkinne I gave that a shot, but still no luck. I even timed it, just to be sure. It should actually reboot on it's own right? So, I should see the wps light flashing again, because all the lights seem to stay solid. I tried just unplugging it and plugging it back in, but the default root/pineapplesareyummy still doesn't work Quote Link to comment Share on other sites More sharing options...
intersect Posted July 17, 2012 Author Share Posted July 17, 2012 Is it possible that there's a problem with the reset button? I'm guessing my only option now is to wait for the serial cable Quote Link to comment Share on other sites More sharing options...
Darren Kitchen Posted July 19, 2012 Share Posted July 19, 2012 I'd ask what version of the firmware you're running but seeing as you can't login... At this point I'd say just contact shop at hak5 dot org and request an exchange. Doesn't take long. I'll put your unit on a serial board when it comes in and see if I can't diagnose it. Curious if there was a bug in the passwd function of an older version or something. Sorry bud. Quote Link to comment Share on other sites More sharing options...
intersect Posted July 19, 2012 Author Share Posted July 19, 2012 I'd ask what version of the firmware you're running but seeing as you can't login... At this point I'd say just contact shop at hak5 dot org and request an exchange. Doesn't take long. I'll put your unit on a serial board when it comes in and see if I can't diagnose it. Curious if there was a bug in the passwd function of an older version or something. Sorry bud. I had upgraded it to 2.4.0. So, unless the first reset I did changed the firmware version, it should still be running on that. I should have a serial cable on the way and should be here within a couple weeks, so I'll give that a shot first. If I don't get anywhere with that, I'll request an exchange. Thanks Darren Quote Link to comment Share on other sites More sharing options...
Malachai Posted August 10, 2012 Share Posted August 10, 2012 I'd ask what version of the firmware you're running but seeing as you can't login... At this point I'd say just contact shop at hak5 dot org and request an exchange. Doesn't take long. I'll put your unit on a serial board when it comes in and see if I can't diagnose it. Curious if there was a bug in the passwd function of an older version or something. Sorry bud. I'm having the same issue that the reset button is not working. I email the shop5 email address hopefully I could get a replacement. I just used it 2 times, and still has the protected plastic around it... Quote Link to comment Share on other sites More sharing options...
D4rkOperat0r Posted August 10, 2012 Share Posted August 10, 2012 It could be a power issue. Are you powering up the pineapple with the AC adapter?. I've had similar issues with the reset button when the pineapple is being powered by a battery pack. Quote Link to comment Share on other sites More sharing options...
intersect Posted August 10, 2012 Author Share Posted August 10, 2012 It could be a power issue. Are you powering up the pineapple with the AC adapter?. I've had similar issues with the reset button when the pineapple is being powered by a battery pack. I've been powering it with the ac adapter. The reset button still doesn't seem to be working for me. Just waiting for my serial cable to arrive in the mail so I can hopefully change the password through there. If not, I'll have to see if I can get the hakshop to help me out. Quote Link to comment Share on other sites More sharing options...
intersect Posted August 16, 2012 Author Share Posted August 16, 2012 My serial cable finally arrived after waiting about a month for it. Thankfully that did the trick and I was able to directly reset the password. Thanks everyone for you help! Quote Link to comment Share on other sites More sharing options...
Malachai Posted August 17, 2012 Share Posted August 17, 2012 I know what you mean. I received mine yesterday and I reset my pineapple stayed up until 2 am working on it. So exciting to get it working, and thank god it's not a brick anymore.... Quote Link to comment Share on other sites More sharing options...
rand0mh3r0 Posted August 17, 2012 Share Posted August 17, 2012 (edited) Im in the same boat with 2.5.0 firmware. I am currently waiting on a UART adapter to try and reflash this. is the reset time roughly 5 to 10 seconds still on the 2.5.0 firmware? Edited August 17, 2012 by rand0mh3r0 Quote Link to comment Share on other sites More sharing options...
Malachai Posted August 17, 2012 Share Posted August 17, 2012 What do you mean reset time? For me to follow the instructions took about 10 to 15 mins to fully restore it. Quote Link to comment Share on other sites More sharing options...
Sebkinne Posted August 17, 2012 Share Posted August 17, 2012 Im in the same boat with 2.5.0 firmware. I am currently waiting on a UART adapter to try and reflash this. is the reset time roughly 5 to 10 seconds still on the 2.5.0 firmware? Yes. The password should reset if the reset button is pressed for 5-10s. Best Regards, Sebkinne Quote Link to comment Share on other sites More sharing options...
Malachai Posted August 17, 2012 Share Posted August 17, 2012 Yes. The password should reset if the reset button is pressed for 5-10s. Best Regards, Sebkinne oh that's what he was talking about ... lol... What he said ...;-) Quote Link to comment Share on other sites More sharing options...
rand0mh3r0 Posted August 18, 2012 Share Posted August 18, 2012 I have attempted to reset several times waiting for 5 to 10 s, 10+ seconds with no luck. The pineapple doesnt appear to indicate that there is anything happening (no Led status changes) and the web ui remains locked and wont accept the default password. Looks like im stuck till either my UART USB adapater arrives or I can go the exchange route. . . Quote Link to comment Share on other sites More sharing options...
barry99705 Posted August 18, 2012 Share Posted August 18, 2012 Hey Darren, or Seb, are you guys planning on carrying the correct serial adapter in the hack shop?? Would really help with having to wait weeks to get one from China. Mine is supposed to be here next week, (crosses fingers). Quote Link to comment Share on other sites More sharing options...
itsm0ld Posted August 18, 2012 Share Posted August 18, 2012 Hey Darren, or Seb, are you guys planning on carrying the correct serial adapter in the hack shop?? Would really help with having to wait weeks to get one from China. Mine is supposed to be here next week, (crosses fingers). ++ Quote Link to comment Share on other sites More sharing options...
zettaquark Posted October 10, 2012 Share Posted October 10, 2012 Not good. I am running 2.50 and have had the exact issue as the original poster. Same scenario and am now locked out? Has anyone been able to determine the root cause and why the reset button no loger functions after the second password change? Is a re-flash via serial the only option here? If so, can I use a usb to serial uart with trx, rcv grn while utilizing the mark IV unit power? Thx Quote Link to comment Share on other sites More sharing options...
Mr-Protocol Posted October 10, 2012 Share Posted October 10, 2012 Not good. I am running 2.50 and have had the exact issue as the original poster. Same scenario and am now locked out? Has anyone been able to determine the root cause and why the reset button no loger functions after the second password change? Is a re-flash via serial the only option here? If so, can I use a usb to serial uart with trx, rcv grn while utilizing the mark IV unit power? Thx Please view the wiki for proper uart configuration. Link in signature. Quote Link to comment Share on other sites More sharing options...
Wookiee Posted October 10, 2012 Share Posted October 10, 2012 If you are going to have the thing naked in front of you any way may as well try and short the reset button with a screwdriver/aligatorclips/paperclip... see if it is broke, not much good if you flash it and the reset button is still broke, may just hit the same problem again. Quote Link to comment Share on other sites More sharing options...
zettaquark Posted October 10, 2012 Share Posted October 10, 2012 I was able to gain entry via SSH, after multiple incorrect attemps via putty the console popped up (Iv'e seen this before in open WRT)?? I manually ran the changePassword script from the advanced dir then reset passwd again from the console, issued a reboot.. power off. everything appeared to be good but I decided to re-flash as a precaution. All is good again! Quote Link to comment Share on other sites More sharing options...
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