h3%5kr3w Posted June 11, 2010 Share Posted June 11, 2010 (edited) So I went to Geek Squad in the closest Best Buy today to put my laptop in for service since the battery lost 1 hr's worth of time per charge, and the laptop charger no longer works. Sounds simple enough... Replace the charger and battery and be done with it! They can't replace the battery since you have to call a special number for that, however they can usually (I believe) replace the charger. I bring my laptop up, with ALL my warranty information, and papers. The guy tests the charger (which has an intermittent charging issue mind you) with a multimeter, and says it passes.. Then he plugs it into the laptop, wiggles it a bit (it's always had a bit of play from the day I bought it.. I think it was a design idea so it would be harder to break it from the mtb), shrugs his shoulders, says it's the port, but here's the thing.. He told me it was NOT covered under my 2 year "black tie standard" warranty, saying it's an incidental issue, and I could get it sent in NOT under warranty and they would call when they knew how much it would be to replace it. So then I told him about the battery.. "Oh well.. hey (some near co-worker)! how long do batteries usually last? around 14 to 18 months?! Oh yeah.. That's not covered under the warranty either" So I asked what the hell the warranty DID cover. He told me pretty much every f*ing thing EXCEPT the battery and the charge port. And strangely enough he also told me it covered lightning... Since when the hell has a NON Accidental warranty EVER covered lightning damage? I have never known one. It's usually pretty well worded in ALL warranties that it does not cover "Acts of god". So here's what I did. I went to the car, called Geek Squad Tech support, asked them what my warranty covered, gave all my info, then asked if it would cover a dead battery or charging port on the laptop... The answer was "Absolutely". So then I gave the guy on the phone the run down of what just happened. He told me this word for word "That guy is full of it" so I took him (well on the phone) back in with me and confronted the idiot at the desk, put the guy from the phone tech support on loudspeaker, and he also had his manager standing by to hear the rest of the conversation between me and the Geek Squad clerk.. After that everything was golden. Hell yes I am getting everything fixed, I have all the paperwork and etc. I am still in warranty till September. This turned out ok, however that really pisses me off because even though I know that there are people that try to get stuff replaced toward the end of their warranty just to do it, I was clearly in line with all regulations of said "Warranty". This dickhead tried to point blank punk me.. Just remember. Know your warranty. Edited June 11, 2010 by h3%5kr3w Quote Link to comment Share on other sites More sharing options...
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