fran.dorm Posted October 18, 2021 Share Posted October 18, 2021 hi, i've recently purchased the wifi pineapple mark vii. i've been playing with it for a week now and it feels to me a little buggy... scans starts 3/4 of the times i click on scan, really few handshakes captured... maybe i'm missing something, but mark v was way easier to put to work. i really need some help with updated documentation and walktrough. thanks in advance. Link to comment Share on other sites More sharing options...
Deuce022 Posted October 18, 2021 Share Posted October 18, 2021 1 hour ago, fran.dorm said: hi, i've recently purchased the wifi pineapple mark vii. i've been playing with it for a week now and it feels to me a little buggy... scans starts 3/4 of the times i click on scan, really few handshakes captured... maybe i'm missing something, but mark v was way easier to put to work. i really need some help with updated documentation and walktrough. thanks in advance. your not the only one mine feels buggy too. my scans somtimes stop if i click on another module and its really hard to capture handshakes as well andd i get kicked off the AP management if im connected via wirelessly. Link to comment Share on other sites More sharing options...
SGEB Posted October 21, 2021 Share Posted October 21, 2021 The Pineapple that i purchased from this company is defective. I had a few guys at my job also attempt to help me get it up and running and we all came to the conclusion that it was trash! in all honesty I just want my money back! I have emailed hak5 many times and i get some generic reply and no assistance! I asked them for a refund on my last email and they simply just never replied back to me! This is my first time buying something from them and believe me, its my last!!!!! Link to comment Share on other sites More sharing options...
Irukandji Posted October 21, 2021 Share Posted October 21, 2021 23 minutes ago, SGEB said: The Pineapple that i purchased from this company is defective. I had a few guys at my job also attempt to help me get it up and running and we all came to the conclusion that it was trash! in all honesty I just want my money back! I have emailed hak5 many times and i get some generic reply and no assistance! I asked them for a refund on my last email and they simply just never replied back to me! This is my first time buying something from them and believe me, its my last!!!!! Have you tried the videos yet? https://docs.hak5.org/hc/en-us/sections/360010839433-Video-Guides Link to comment Share on other sites More sharing options...
SGEB Posted October 29, 2021 Share Posted October 29, 2021 On 10/20/2021 at 8:47 PM, Jtyle6 said: Have you tried the videos yet? https://docs.hak5.org/hc/en-us/sections/360010839433-Video-Guides I HAVE ATTEMPTED EVERYTHING TO GET THIS THING TO WORK! I JUST WANT MY MONEY BACK AT THIS POINT! THERE IS NO WAY TO GET IN CONTACT WITH ANYONE THAT ACTUALLY WORKS FOR THIS COMPANY AND THE SUPPORT IS HORRIBLE! I JUST WANT MY MONY BACK!!!!!!! Link to comment Share on other sites More sharing options...
pissedoff Posted November 14, 2021 Share Posted November 14, 2021 I hope Hak5 enjoys my donation of $130. What a p.o.s. I sent them money and they sent me a toy that pretends to work and that return policy WOW! Thanks Hak5 Link to comment Share on other sites More sharing options...
Irukandji Posted November 14, 2021 Share Posted November 14, 2021 Looks like no one was reading the Documentation. https://help.hak5.org/wifi-pineapple/ And this is an Community Forum not only place for help. I'm getting sick of responding to these. 🤷 Link to comment Share on other sites More sharing options...
Foxtrot Posted November 14, 2021 Share Posted November 14, 2021 I'm not really sure what you expect to gain from an angry post with no details. If your device has a problem, please submit a support ticket and try to resolve it. If the device is faulty, it will be honored with a free replacement. If you have an issue or question, open a new thread with a full description, not a a comment in an unrelated thread with no information at all. Link to comment Share on other sites More sharing options...
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