Marshmello Posted December 30, 2020 Share Posted December 30, 2020 SIne I still don't hear from the support for my order after 7 days, I'll turn to the forum as the last act of despair in the hope that my request will finally bei answered here. Why has my order still not been shipped after more than 10 days ? My bill says: DHL/FedEx 2-5 business days". I know that everything is a little complicated at the moment due to the pandemic, but the you can at least respond to my support mails. That's dubious and more then unfriendly. I hope that this way I can reach someone who can tell me something about the order. Link to comment Share on other sites More sharing options...
Rkiver Posted December 30, 2020 Share Posted December 30, 2020 You do know it's the Christmas/Holiday period and most businesses don't do anything over that period as they are on holiday..... Link to comment Share on other sites More sharing options...
Marshmello Posted December 30, 2020 Author Share Posted December 30, 2020 Then don't write that you deliver it within 2-5 days. Support is more than bad, no resonance at all. I don't care if it's Christmas. If you're on vacation, you can also communicate it to your customers on your site. Link to comment Share on other sites More sharing options...
Irukandji Posted December 30, 2020 Share Posted December 30, 2020 He's not staff, and me as well.. (Dedicated Members) Link to comment Share on other sites More sharing options...
Rkiver Posted December 30, 2020 Share Posted December 30, 2020 1 hour ago, Marshmello said: Then don't write that you deliver it within 2-5 days. Support is more than bad, no resonance at all. I don't care if it's Christmas. If you're on vacation, you can also communicate it to your customers on your site. Hak5 is based in the US, so assuming they would be reduced time, or even completely off, over Christmas is just common sense..... Link to comment Share on other sites More sharing options...
Marshmello Posted December 30, 2020 Author Share Posted December 30, 2020 So it's perfectly normal for you to write something wrong on your Website and invoice and not to inform the customer that the delivery is delayed or that you are on vacation? If that's your attitude, I hope you don't work anywhere with a lot of customer contact. Link to comment Share on other sites More sharing options...
Irukandji Posted December 31, 2020 Share Posted December 31, 2020 12 hours ago, Marshmello said: ,I hope you don't work anywhere with a lot of customer contact. We'll, we don't work for hak5. I haven't had a one cent from them. Or any free stuff. Link to comment Share on other sites More sharing options...
Marshmello Posted December 31, 2020 Author Share Posted December 31, 2020 Then it's completely unnecessary that you answer here if you're not a team member or have anything to report. Link to comment Share on other sites More sharing options...
Rkiver Posted December 31, 2020 Share Posted December 31, 2020 This is a public forum, anyone can respond if they so desire. People pointed out the potential reasons for delays, and you've been increasingly hostile and outright attacking members of the community. Don't get me wrong, frustration at a delay we can all understand. But you need to take into account the time of year, the year it's been, that depending on what you are ordering there is a back order (says it in red for certain items if I recall). Link to comment Share on other sites More sharing options...
Marshmello Posted December 31, 2020 Author Share Posted December 31, 2020 Yes, I agree with you and I'm also sorry for the insolence. I'm also not annoyed that there is a delay, but only that nobody thinks it is necessary to inform me as a customer. Support requests are not responded to at all and there is no telephone number or hotline. For me, this raises the question of whether this is a serious company or whether I am being kidnapped. After all, I bought something for $300. At least I can expect that or can't you find it? Link to comment Share on other sites More sharing options...
Foxtrot Posted January 4, 2021 Share Posted January 4, 2021 Hi @Marshmello, Sorry to hear that you hadn't received a support reply as of Dec 31st. Tickets sometimes get seen to slower than usual over holiday periods. If you have a ticket number, feel free to send a private message to me containing it and I'll see to it. Thanks Link to comment Share on other sites More sharing options...
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