Marshmello

Yes, I agree with you and I'm also sorry for the insolence. I'm also not annoyed that there is a delay, but only that nobody thinks it is necessary to inform me as a customer. Support requests are not responded to at all and there is no telephone number or hotline. For me, this raises the question of whether this is a serious company or whether I am being kidnapped. After all, I bought something for $300. At least I can expect that or can't you find it?

Then it's completely unnecessary that you answer here if you're not a team member or have anything to report.

So it's perfectly normal for you to write something wrong on your Website and invoice and not to inform the customer that the delivery is delayed or that you are on vacation? If that's your attitude, I hope you don't work anywhere with a lot of customer contact.

Then don't write that you deliver it within 2-5 days. Support is more than bad, no resonance at all. I don't care if it's Christmas. If you're on vacation, you can also communicate it to your customers on your site.

SIne I still don't hear from the support for my order after 7 days, I'll turn to the forum as the last act of despair in the hope that my request will finally bei answered here. Why has my order still not been shipped after more than 10 days ? My bill says: DHL/FedEx 2-5 business days". I know that everything is a little complicated at the moment due to the pandemic, but the you can at least respond to my support mails. That's dubious and more then unfriendly. I hope that this way I can reach someone who can tell me something about the order.