ax0t Posted December 8, 2020 Share Posted December 8, 2020 Hello I was paid invoice 27.11.2020, it was 11 days ago but there are still no status changes on send and support not answer on tickets Link to comment Share on other sites More sharing options...
chrizree Posted December 8, 2020 Share Posted December 8, 2020 What product did you order? Link to comment Share on other sites More sharing options...
ax0t Posted December 8, 2020 Author Share Posted December 8, 2020 Sorry) WiFi Pineapple - Mark VII Basic Link to comment Share on other sites More sharing options...
chrizree Posted December 8, 2020 Share Posted December 8, 2020 Did you pay attention to the status/information in the cart when placing the order, that the Mk7 is currently backordered? Shipping estimate: 10-15 days. The message has been the same since at least mid November, so my guess is that you will have to wait for quite some time. Can't answer why you don't get any answer from the shop, but I guess there's no idea spamming them. Link to comment Share on other sites More sharing options...
ax0t Posted December 8, 2020 Author Share Posted December 8, 2020 i dont spammed, in 11 days I wrote 2 messages and i dont see message that the Mk7 is currently backordered. I am ready to wait, but I was not informed about it Thanks for help! Link to comment Share on other sites More sharing options...
chrizree Posted December 8, 2020 Share Posted December 8, 2020 Everyone that puts a Mk7 in the cart receives this information Link to comment Share on other sites More sharing options...
jess4140 Posted December 9, 2020 Share Posted December 9, 2020 Still i have the same issu,they could at least answer there email in the time frame they give.. Link to comment Share on other sites More sharing options...
Irukandji Posted December 9, 2020 Share Posted December 9, 2020 6 minutes ago, jess4140 said: Still i have the same issue,they could at least answer there email in the time frame they give.. If It's an pineapple, You'll need to have a wait. Link to comment Share on other sites More sharing options...
Wheeler Posted December 25, 2020 Share Posted December 25, 2020 I ordered a kit on December 4th and the shipping status still says it hasn’t left the warehouse. The money went straight out of my account but I cannot get a response from the email I sent asking about it. And I cannot find a phone number to call to ask. Nothing said out of stock or back preferred when I placed the order. Any ideas on how to contact them directly? They do not seem to check their email, or respond to them. Kinda bummed it’s been almost a month and still haven’t heard anything or received my kit. I’m down $300.00 with nothing to show for it and no response from the seller. thanks for anyone that can help. Link to comment Share on other sites More sharing options...
chrizree Posted December 25, 2020 Share Posted December 25, 2020 I can't answer to why you haven't got any reply from the Hak5 shop, but if your kit included a Mk7 Pineapple, then I'm very sure you have to stand in line and wait. There are also some other products that are out of stock at the moment if visiting the shop, so if your kit included some of those as well, then you will have to wait for those too. Nothing will be shipped until everything in the order is ready. Even though there could be some improvements to wish for when it comes to order status updates, I'm very sure that Hak5 won't trick you, you will get your stuff eventually. I know that there are ppl that has waited longer than that. Link to comment Share on other sites More sharing options...
Wheeler Posted December 30, 2020 Share Posted December 30, 2020 Thanks for responding. I know they aren’t trying to trick me or anyone. I’m just saying that if they are still going to make it to where people have money come out of their account, they could at least let you know if something isn’t available right away. Also, customer service is a bit lax since so many people, including myself, have tried contacting them multiple times with zero response. If anyone knows another way to reach them please let me know. They don’t post phone numbers anywhere. Probably because it would be ringing off the hook with people trying to figure out what’s going on! Link to comment Share on other sites More sharing options...
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