SLxSoldier Posted August 26, 2009 Share Posted August 26, 2009 Hello, If im not supposed to be posting about virus issues here i am verry sorry but the seemed like the place where it most fit on this site and i am desperate. I seem to have gotten a virus that when using internet explorer any time i use a search engine all the links it gives me redirects me to some other kind of search engine, usually a top 100 something, or something like that. I have AVG updated and adaware on this computer however now it wont let me scan with either of them. It turns off the services or something i am not too sure. Also i believe it has something to do with this a.exe file in my temp folder, because i cant get rid fo it, as well as there being an a.exe in my processes when i boot up, and in msconfig under startup there is an "a" program, that even when i tell it not to turn on during startup, it comes back when i reboot. Please help i cant afford to format this machine. Thank you very much for your time. Quote Link to comment Share on other sites More sharing options...
Sparda Posted August 26, 2009 Share Posted August 26, 2009 How much will it cost you to backup all data then reinstall? Quote Link to comment Share on other sites More sharing options...
digip Posted August 26, 2009 Share Posted August 26, 2009 Hello, If im not supposed to be posting about virus issues here i am verry sorry but the seemed like the place where it most fit on this site and i am desperate. I seem to have gotten a virus that when using internet explorer any time i use a search engine all the links it gives me redirects me to some other kind of search engine, usually a top 100 something, or something like that. I have AVG updated and adaware on this computer however now it wont let me scan with either of them. It turns off the services or something i am not too sure. Also i believe it has something to do with this a.exe file in my temp folder, because i cant get rid fo it, as well as there being an a.exe in my processes when i boot up, and in msconfig under startup there is an "a" program, that even when i tell it not to turn on during startup, it comes back when i reboot. Please help i cant afford to format this machine. Thank you very much for your time. Boot into safe mode, if it shows up under safe mode, then you are better off reformatting. if it does not show up under safe mode, then it may be removable, you can then serach the registry for startup files, delete its key, also search windows start menu\programs\startup for any short cuts to it, check your HOSTS file for redirects, and services.msc for any unusual services that do not belong. Another option is to load a live disc of linux and delete the exe's that are causing the problem, but you need to be able to identify the problem. If any of this seems over your head, you may need someone to help you backup your important data and then format and reinstall windows. Most of the time, that is what you will end up doing anyway if you can't fully identify the cause, but be warned, once one piece of malware gets in, multiple others usually show up as well. Good luck. Quote Link to comment Share on other sites More sharing options...
SLxSoldier Posted August 26, 2009 Author Share Posted August 26, 2009 Thanks, its not over my head its just that this is a work computer, and a lot of things on it that will be quite a lot of trouble to back up. Quote Link to comment Share on other sites More sharing options...
digip Posted August 26, 2009 Share Posted August 26, 2009 Thanks, its not over my head its just that this is a work computer, and a lot of things on it that will be quite a lot of trouble to back up. If its a work computer, then what about the rest fo the network? Is it part of a lan, then if so, better disconnect it and check the rest of the connected devices on the lan as well. Backup, format, reinstall, restore. Rinse, repeat on all compromised machines. Quote Link to comment Share on other sites More sharing options...
Sparda Posted August 26, 2009 Share Posted August 26, 2009 Call tech support! Quote Link to comment Share on other sites More sharing options...
digip Posted August 26, 2009 Share Posted August 26, 2009 Call tech support! :) I think thats what he thought we were... Quote Link to comment Share on other sites More sharing options...
moonlit Posted August 26, 2009 Share Posted August 26, 2009 Report it to IT. If it's infected some/all of the network, they need to know, and they will reimage your laptop. Quote Link to comment Share on other sites More sharing options...
VaKo Posted August 26, 2009 Share Posted August 26, 2009 Alternatively they will fire it out of a 3rd floor window using a home made trebuchet and force you to use pen and paper. Quote Link to comment Share on other sites More sharing options...
barry99705 Posted August 27, 2009 Share Posted August 27, 2009 Alternatively they will fire it out of a 3rd floor window using a home made trebuchet and force you to use pen and paper. That's what I'd do if we had a third floor, as it is, we just reimage.... <_< Quote Link to comment Share on other sites More sharing options...
operat0r_001 Posted August 27, 2009 Share Posted August 27, 2009 * give them the drive on a silver platter and tell them enjoy ! * boot safemode with networking kill explorer and scan with panda activescan pro http://rmccurdy.com/email.html * also tell IT they should lock down all users or you will be back in a week ... noobs ... * I offer flat 60$ remote support :) Quote Link to comment Share on other sites More sharing options...
enlagmago Posted August 31, 2009 Share Posted August 31, 2009 I have tried to install zonealarm virus protection software onto my computer, but when I click on the executeable icon, to load the program, my computer immediately locks up. Has anyone had this problem with zonealarm and does anyone have any suggestions? _________________ SPAM REMOVED Quote Link to comment Share on other sites More sharing options...
nicatronTg Posted August 31, 2009 Share Posted August 31, 2009 I have tried to install zonealarm virus protection software onto my computer, but when I click on the executeable icon, to load the program, my computer immediately locks up. Has anyone had this problem with zonealarm and does anyone have any suggestions? _________________ Auto Europe And you too have a virus. Kill explorer, scan using something decent like NOD32 or BitDefender, and hope that works. If it does, great. If it doesn't, do the backup, format, and reinstall dance. Quote Link to comment Share on other sites More sharing options...
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