snakey Posted January 12, 2008 Share Posted January 12, 2008 I have a download limit (12 gig) to which i go over every month and get put back to 64kb/s. But this month i didnt go back to my normal speed i was kept at 64kb/s. So after 8 days of being hug up on and being on hold for 30 minutes i get in contact with my ISP and the tell me that there new system is to blame and that They would put me back to my old speed manualy. so i turn my computer of turn it back on in 5 minutes and no speed. so after numerous more hang ups long waits i get back onto them and they tell me that i should be on my normal speed. After numerous tests later im told that its could be either two thing one is that there are fault codes on my line that are slowing me down and the other is that my modem is rat shit. So my question to you is " What do you think is wrong with my internet and how do i fix it". Both options cost me 100 dollars but if i choose the wrong one first it'll be 200 dollars and if they both dont work it'll be 200 bucks down the drain and more money. so has anyone had this problem? I've reset my modem, isolated my line to run directly from my phone line to my computer on really short cables, I dont have another modem i can borrow to test it with. I've tried everything that they told me with no luck. Quote Link to comment Share on other sites More sharing options...
VaKo Posted January 12, 2008 Share Posted January 12, 2008 DSL i assume? Get a new DSL router from Linksys or simlar. If the CPE they provide is shot, nothing you can do about it really. The other thing to do is ask to speak to a supervisor the second you hit a human. Quote Link to comment Share on other sites More sharing options...
Sparda Posted January 12, 2008 Share Posted January 12, 2008 If the ISP didn't tell you already. Unplug your shit for 10 minuets (I usually do it for about 2 minuets because I'm impatient). Then plug it back in and try it. Quote Link to comment Share on other sites More sharing options...
snakey Posted January 14, 2008 Author Share Posted January 14, 2008 ok i tryed unplugging my ethernet cable power cable and dsl cable for 10 minutes put em back in no change Quote Link to comment Share on other sites More sharing options...
digip Posted January 15, 2008 Share Posted January 15, 2008 Have you tried using an alternate for DNS? I use OpenDNS and my speeds have increased slightly and have less problems with being blocked by Comcast on certain things we wont speak of... http://www.opendns.com/ Still, your ISP may throttle your connection, but I upgraded my Modem(it was an old docsis 1.0 and failing) and this also gave me like 30times the normal throughput I was getting before. My downlaods went from 700-1200kbps to 25-30000kbps. Quote Link to comment Share on other sites More sharing options...
VaKo Posted January 16, 2008 Share Posted January 16, 2008 If the DSLAM is only giving you limited speeds how will improved DNS resolution times help you? What i suggest is unplugging your modem over night, if its still limited when you plug it in again then the modem or your isp is at fualt. Get a new modem or router and try that instead. if that still fails, you should call your isp and demand a line test. can you give us more detail about the conversations you have had regarding this matter with your isp? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.