Rcmancini Posted November 11, 2021 Share Posted November 11, 2021 I ordered about $400 worth of product almost two months ago - received the Tshirt and nothing else. I have followed up 6 times to their contact us email with no response at all. Does anyone know a better way to get into contact or should I just file a charge back at this point? Quote Link to comment Share on other sites More sharing options...
Jtyle6 Posted November 11, 2021 Share Posted November 11, 2021 It's better to submit a ticket. https://docs.hak5.org/hc/en-us/requests/new?ticket_form_id=360002202054 This a community forum.. Quote Link to comment Share on other sites More sharing options...
Bob123 Posted November 11, 2021 Share Posted November 11, 2021 That is a very expensive Tshirt! I never got a Tshirt... 1 Quote Link to comment Share on other sites More sharing options...
Foxtrot Posted November 14, 2021 Share Posted November 14, 2021 On 11/11/2021 at 12:00 AM, Rcmancini said: I ordered about $400 worth of product almost two months ago - received the Tshirt and nothing else. I have followed up 6 times to their contact us email with no response at all. Does anyone know a better way to get into contact or should I just file a charge back at this point? If you haven't yet received a response, please PM me the ticket number so we can sort that out. Thanks 1 Quote Link to comment Share on other sites More sharing options...
dogtoe23 Posted November 15, 2021 Share Posted November 15, 2021 It appears from a quick Google search that Hak5 takes our money then never looks back. I had to dispute the charges on my missing order to have any hope of getting my money back. On top of that, if you post your experience on their YouTube channel, they will delete you comment. I never imagined this company was so shady, since they use innocent looking faces like Shannon Morse to make it appear that they are good guys. Greedy bastards IMO. Quote Link to comment Share on other sites More sharing options...
dark_pyrro Posted November 15, 2021 Share Posted November 15, 2021 My total order value is way over $400 and I've gotten every single piece of equipment I've ever purchased. On top of that, all of the products have worked as expected. (Didn't have to Google anything of that). 1 Quote Link to comment Share on other sites More sharing options...
oerlex Posted December 10, 2021 Share Posted December 10, 2021 Hi, I have also payed more than 500$ and have been waiting for 10 days without any response. I have also sent a request from the form about a week ago. This does not feel good to be honest. Quote Link to comment Share on other sites More sharing options...
Foxtrot Posted December 10, 2021 Share Posted December 10, 2021 I believe the ticket load is a little higher than usual due to questions about the recent sales we had. @oerlexI've replied to your direct message. Quote Link to comment Share on other sites More sharing options...
4iflounder Posted December 11, 2021 Share Posted December 11, 2021 @Foxtrot I sent you an email regarding my order. I’ve got a few tickets in and am still wondering where my order is at. It was put in almost 2 weeks ago Quote Link to comment Share on other sites More sharing options...
Jtyle6 Posted December 11, 2021 Share Posted December 11, 2021 12 minutes ago, 4iflounder said: @Foxtrot I sent you an email regarding my order. I’ve got a few tickets in and am still wondering where my order is at. It was put in almost 2 weeks ago Does it include the organiser or warp by any chance? In the order. Quote Link to comment Share on other sites More sharing options...
4iflounder Posted December 12, 2021 Share Posted December 12, 2021 21 hours ago, Jtyle6 said: Does it include the organiser or warp by any chance? In the order. Yes it does Quote Link to comment Share on other sites More sharing options...
Jtyle6 Posted December 12, 2021 Share Posted December 12, 2021 They arrived late the sipping Warehouse and it's probably been shipped out by now. Quote Link to comment Share on other sites More sharing options...
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