TechnafellerSlim Posted December 2, 2016 Share Posted December 2, 2016 We bought 2 TETRA units on 11/21 and our credit card has been charged and we will didn't get the package. We got the email with order and tracking number saying it was going to be shipped on the same day. We tried email, phone, everything, and no answer. Who can we talk to get the status of that? Quote Link to comment Share on other sites More sharing options...
Rkiver Posted December 2, 2016 Share Posted December 2, 2016 shop@hak5.org is the contact email. Bear in mind that it was thanksgiving, and there is a likely a large backlog that is being worked through. They will reply. Quote Link to comment Share on other sites More sharing options...
TechnafellerSlim Posted December 16, 2016 Author Share Posted December 16, 2016 Well, we bought with 2 days shipping and today is 12/16 and we still didn't get anything. Nobody is answering, looks like they are running away. Really disapointed. Quote Link to comment Share on other sites More sharing options...
Just_a_User Posted December 16, 2016 Share Posted December 16, 2016 what does the couriers tracking number say? have faith, post everywhere is going to get slow due to volume. Quote Link to comment Share on other sites More sharing options...
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