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we need more info like OS and anything else you've done.  Also have you searched for this problem with your OS to see if anybody else has had the same problem?

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On 10/18/2016 at 2:39 PM, kyoag said:

Yep...been  there...problem is when I try to connect to the NANO thru the browser at the connection times out. I never get to the setup screen.   Never had any problem with my other Pineapple so wondering what's different with this one.

sounds like you are not connected to the pineapple it self

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