I did buy mines from https://firewire-revolution.de @Darren Kitchen so their are only a German Dealership,
and did write the support. I have the same issue already a while.
Can´t updrade to 2.0 or higher. More than 1.0 and the Pineapple is Dead. Back to Firmware Flash like guided and the same game again.
Have sent my Invoices and all i have. So now what.. 200€ Paperweight?