Skuurrtt Posted October 20, 2020 Share Posted October 20, 2020 I have my Pineapple Mark v11 connected directly with usb-c to my desktop running windows 10. I cannot login to the web interface because I lost the username/password. I followed the troubleshooting directions to factory reset by holding the reset button for 7 seconds but that only seems to re-power the pineapple without changing any settings. Once the restart is done the web interface shows the same screen for log-in instead of initial setup. Can anyone please help? Thanks! Link to comment Share on other sites More sharing options...
whizdumb Posted October 20, 2020 Share Posted October 20, 2020 Are you pressing and holding the reset button before plugging in the usb c cable? Link to comment Share on other sites More sharing options...
Just_a_User Posted October 20, 2020 Share Posted October 20, 2020 18 hours ago, Skuurrtt said: Can anyone please help? If you cannot log in to ssh or webui and factory reset isnt working for you then you only really have one option left - firmware recovery https://docs.hak5.org/hc/en-us/articles/360055166053-Firmware-Recovery Link to comment Share on other sites More sharing options...
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