moppy Posted June 14, 2016 Share Posted June 14, 2016 Hi, I received my Tetra on 6/3/2016; have tried to contact exchange@, sales@ and quote@ with no human response, Sooo I'll try here. The mini ports on the back of the pineapple were either bent during assembly, or not soldered on the board correctly/straight. It is very difficult for the cables to plug in without interfering with the case. They will go in - just barely. There is intermittent connectivity issues depending on how it is sitting or what angle the cable is at. I was simply wanting to exchange it, but have not gotten a response from anyone on how to do so. I have the ability to disassemble and repair myself (which I may do anyway - depending upon response time here). How do exchanges work? Thanks, mop Quote Link to comment Share on other sites More sharing options...
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