moppy

Thanks for the response Foxtrot. Just popped in for a quick update (don't want folks thinking the Hak5 group doesn't reply to customers). Sara sent me return labels so I could exchange it on 6/17, no biggie. In the meantime, I had an emergency appendectomy which put me out of commission for several days, so, it never made it to the post office. Once I was up and around after surgery, I was going stir crazy in the house with nothing to do. Decided to open it up and repair it myself instead of waiting the time to ship it back and a replacement to arrive. Looks like the micro connector for the ETH port was damaged during final assembly. I assume that since all other solder joints look fine. 5 minutes with a soldering iron and a little flux... It's good as new. Thanks all y'all.

Hi, I received my Tetra on 6/3/2016; have tried to contact exchange@, sales@ and quote@ with no human response, Sooo I'll try here. The mini ports on the back of the pineapple were either bent during assembly, or not soldered on the board correctly/straight. It is very difficult for the cables to plug in without interfering with the case. They will go in - just barely. There is intermittent connectivity issues depending on how it is sitting or what angle the cable is at. I was simply wanting to exchange it, but have not gotten a response from anyone on how to do so. I have the ability to disassemble and repair myself (which I may do anyway - depending upon response time here). How do exchanges work? Thanks, mop