thevirg Posted August 10, 2014 Share Posted August 10, 2014 Bought a Mark V at DefCon yesterday. Took it to my room and booted it up; saw the SSID, logged in and changed the password - that was all initially. Today I had to change hotels, and decided I would try to upgrade to 2.0 firmware. However this time when I booted up, I get no ethernet connection to my laptop or a switch. Also, no SSID is seen, though the AR9331 LED lights up as if it is on. After messing around for a while, I decided to try the "unbricking" instructions on the website. With the DIP switches set to the appropriate mode (up, up, up, up, down), it boots and I get an ethernet connection. I loaded the "factory image" as instructed and then reset the Dip switches and power cycle. However with the switches in their normal position, I still have no signal from the device and no ethernet. I am unable to do anything with a brand new device. HELP PLEASE Quote Link to comment Share on other sites More sharing options...
barry99705 Posted August 10, 2014 Share Posted August 10, 2014 Take it back and have one of the hak5 guys look at it. They're pretty cool about these kinds of things. Quote Link to comment Share on other sites More sharing options...
thevirg Posted August 13, 2014 Author Share Posted August 13, 2014 Ok, I'm embarassed about this, but it's worth mentioning for anyone else in the future. My issue was my power supply - I had purchased the battery pack as well as the pineapple and had mistakenly used the battery pack power supply to power the pineapple. It doesn't provide enough juice for ethernet and radios so my device appeared to be faulty. On a good note, Darren was a champ and had swapped the device out for me the next day without any hesitation - he stated "...we take care of our customers" and he certainly does. I [unfortunately] realized my error after I got back to my hotel the next night - when the light bulb went off. Anyway - use the correct power supply on your device. Quote Link to comment Share on other sites More sharing options...
Darren Kitchen Posted August 13, 2014 Share Posted August 13, 2014 We aim to please. If there's anything we can do further please don't hesitate to contact us directly. Quote Link to comment Share on other sites More sharing options...
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