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Purchased Rubber Ducky FAIL!


HappyJackie
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I recently purchased the rubber ducky and was hoping for the best but quickly learned that customer service for this product when it is defective is lacking or non-existent. My rubber ducky does not have and lights on it and I can't not get it to work. I have replaced the SD card and put into multiple computers and ports. Also I tried to use the Contact Us portion of the Hak5 page to see what I need to do in order to exchange product or to see if they would just send me another as this one is completely broken. I have received no response AT ALL!. Also I called and left a message on the phone number provided on the site but had no luck. Is there really no customer service at all for a product that you pay $50+ for? Also I do not think i should have to pay the shipping for a product twice to return it when I did not thing to it to damage but only received it damaged. I almost forgot also that I purchased the 3 to 5 day business shipping on a Thursday and the product was not shipped till the following monday..... Oh well maybe this post will finally get the attention of someone as it is my last resort. Any help with my issue would be appreciated.

Edited by HappyJackie
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I think the usb ruber duckie was a good idea but I don't believe people put much time in too it. It could have been a great tool, a powerfull tool but there is not a lot of support nor is there a lot of information about learning to program it

I wish I even had the opportunity to program it..

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HappyJackie,

I'm really bummed out that you got a dud unit. This almost never happens. We've gone through great lengths to ensure the highest quality of production with the USB Rubber Ducky. We will of course replace the unit at no cost to you. I don't know where you got the idea that the customer would pay for shipping in these circumstances but that is untrue. Why should you pay twice? You should have gotten a working unit the first time and we'll do everything we can to get you a working unit ASAP. I do apologize that it has taken us a day to respond. It can sometimes take 1-2 business days to get caught up with every request and unfortunately this week we're overwhelmed with a WiFi Pineapple flashing issue.

I assure you if you leave a voicemail with your name and order number, email us at shop@hak5.org or use the contact form at hakshop.com you will be cared for.

If you have any further concerns please don't hesitate to contact us directly.

Warm regards,

Darren

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I think the usb ruber duckie was a good idea but I don't believe people put much time in too it. It could have been a great tool, a powerfull tool but there is not a lot of support nor is there a lot of information about learning to program it

Could have been? I'm appalled - it's a great tool and there are plenty of resources for it here and at http://www.usbrubberducky.com

Was there something in particular that you're missing? Feel free to search the forums or post a topic!

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HappyJackie,

I'm really bummed out that you got a dud unit. This almost never happens. We've gone through great lengths to ensure the highest quality of production with the USB Rubber Ducky. We will of course replace the unit at no cost to you. I don't know where you got the idea that the customer would pay for shipping in these circumstances but that is untrue. Why should you pay twice? You should have gotten a working unit the first time and we'll do everything we can to get you a working unit ASAP. I do apologize that it has taken us a day to respond. It can sometimes take 1-2 business days to get caught up with every request and unfortunately this week we're overwhelmed with a WiFi Pineapple flashing issue.

I assure you if you leave a voicemail with your name and order number, email us at shop@hak5.org or use the contact form at hakshop.com you will be cared for.

If you have any further concerns please don't hesitate to contact us directly.

Warm regards,

Darren

@Darren Kitchen Thank you for the response, I have submitted another request through the store's contact us form again. Hopefully we can work through this issue as I am excited about using this product.

As for me thinking that I would have to pay for shipping back it is because I guess because of what i read on the http://hakshop.myshopify.com/pages/refund-and-return-policy as copied below kind of inferred to me that is exactly what I was going to have to do to try and get a response from someone. But I guess I could have misunderstood.

Returning your merchandise
Place your items in a secure package removing or covering any labels. Please return ALL components of the device.
In your box, please include this printed material.
Attach the shipping label on the outside of the package.
Please send your package via a prepaid, insured, traceable method to the appropriate address below. This is crucial! If we do not receive your return, we cannot guarantee a refund or exchange for the purchase. Please mark the return as 'return merchandise'. We understand shipping is expensive overseas, and there are many cost effective options that are insured in many countries. Please shop around!
Send to the following address:
Hak5 c/o Darren Kitchen - Returns
15501 San Pablo Ave #G325
Richmond, CA 94806
Please retain the applicable tracking number from your return label to track your package. To track your package visit:
UPS – www.ups.com
U.S. Postal – www.tracking.smartlabel.com
Fedex – www.fedex.com
Edited by HappyJackie
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I see. Looks like we need to go over that text. If something isn't working and it's hardware related we typically expedite a replacement. Under most circumstances it's more costly to have it returned than sensible. I was assured by Sara, our HakShop manager, that your replacement is on its way. Very sorry for the inconvenience. This is in fact the first DOA ducky we've had of the latest batch (4 months in).

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Darren thank you... I received my replacement the next day as an overnight shipment. It works fine now and have already popped a reverse shell on a box using a tool called simple-ducky which is pretty cool. Thanks again!

Edited by HappyJackie
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  • 1 month later...

Hello, I think, I have exactly same problem:
I have two "Rubber Ducky's stick". I have followed the instructional video. I created a very simple scripts (Hello World!) and I have successfully created payload (inject.bin). I put the SD card from the reader to the Rubber Ducky and put it into the pc with Windows 7. I did not get anything. Ducky off, no light.
Windows signalized USB connection and want to want to install new driver (named at32uc3b), which is not in Windows update repository.
So I downloaded this driver from the Internet and installed separately. Nothing has changed.
I tried to repeat the process several times. I tried create more different payloads. I tried the second one ducky several times.

I can not get nothing. No response. No action. Can You help me, please? Thank You!

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If its getting recognised as at32uc3b - your in dfu mode. Check the ducks small black button, looks like its jammed under the metal housing. Use a pin/paper-clip to wiggle the little black button, and hopefully your good to go!

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If its getting recognised as at32uc3b - your in dfu mode. Check the ducks small black button, looks like its jammed under the metal housing. Use a pin/paper-clip to wiggle the little black button, and hopefully your good to go!

Hello there thank you very much for your reply. I do not know exactly what you mean:

If you think a small black switch is set, the switch I tried several times, but nothing changed?

post-47571-0-78039300-1401434020_thumb.j

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