@Darren Kitchen Thank you for the response, I have submitted another request through the store's contact us form again. Hopefully we can work through this issue as I am excited about using this product.
As for me thinking that I would have to pay for shipping back it is because I guess because of what i read on the http://hakshop.myshopify.com/pages/refund-and-return-policy as copied below kind of inferred to me that is exactly what I was going to have to do to try and get a response from someone. But I guess I could have misunderstood.
Returning your merchandise
Place your items in a secure package removing or covering any labels. Please return ALL components of the device.
In your box, please include this printed material.
Attach the shipping label on the outside of the package.
Please send your package via a prepaid, insured, traceable method to the appropriate address below. This is crucial! If we do not receive your return, we cannot guarantee a refund or exchange for the purchase. Please mark the return as 'return merchandise'. We understand shipping is expensive overseas, and there are many cost effective options that are insured in many countries. Please shop around!
Send to the following address:
Hak5 c/o Darren Kitchen - Returns
15501 San Pablo Ave #G325
Richmond, CA 94806
Please retain the applicable tracking number from your return label to track your package. To track your package visit:
UPS – www.ups.com
U.S. Postal – www.tracking.smartlabel.com
Fedex – www.fedex.com