wh1t3 and n3rdy Posted November 24, 2009 Share Posted November 24, 2009 Got a funny problem. I have user who often sends emails to multiple recipients (entered manually or using Control+k, not a distribution list). Now for some reason, we random recipients of these email use the Reply to all function, the user who sent the original email does not receive the reply. I have checked everything I can think of and it has got me stumped. I am tempted to delete her email account and create another one. Anyone ever come across this before? I can fins no discrepencies in the header of the emails between those that work and those that don't. Quote Link to comment Share on other sites More sharing options...
MRGRIM Posted November 24, 2009 Share Posted November 24, 2009 Try checking the users address book within outlook, delete the problematic email address and recreate it (try renaming the user). Also delete the user from the Outlooks “quick type” drop down (by typing a first few characters on their email address, then when highlighted in blue press the delete key) I’ve had a few weird issues like this myself. Quote Link to comment Share on other sites More sharing options...
Sparda Posted November 24, 2009 Share Posted November 24, 2009 As an example of some thing that can go wrong and really fuck you up, this happened with exchange: A user had a new mailbox with a new email address. The user managed to get the name of the mailbox entered as an email address in to there address book. So now, every time they tried to send things to or from that address the email bounced with unknown destination or unauthorised sender even when been explicit with the email address. Well done that user and outlook. Quote Link to comment Share on other sites More sharing options...
MRGRIM Posted November 24, 2009 Share Posted November 24, 2009 That's brilliant :) Quote Link to comment Share on other sites More sharing options...
Sparda Posted November 24, 2009 Share Posted November 24, 2009 That's brilliant :) I neglected to mention that it took me two days to figure this out, and I figured it out by having the user use a different computer (and it working fine), then (on the 'broken computer') double clicking the 'verified' email address and it opening the address book item window (rather than the exchange information window). Quote Link to comment Share on other sites More sharing options...
wh1t3 and n3rdy Posted November 24, 2009 Author Share Posted November 24, 2009 As an example of some thing that can go wrong and really fuck you up, this happened with exchange: A user had a new mailbox with a new email address. The user managed to get the name of the mailbox entered as an email address in to there address book. So now, every time they tried to send things to or from that address the email bounced with unknown destination or unauthorised sender even when been explicit with the email address. Well done that user and outlook. Yeah I have had this one too. I hate exchange and Outlook with a passion. Thanks MRGRIM, I will give it a shot, but seeing as it's the reply that isn't working when using reply to all, I'm not sure it will work. Quote Link to comment Share on other sites More sharing options...
wh1t3 and n3rdy Posted November 25, 2009 Author Share Posted November 25, 2009 Well today everything was tried apart form deleting her account. Tomorrow I think I will archive her mail, backup her roaming profile and home drive, then delete her account from Active Directory and recreate it. Quote Link to comment Share on other sites More sharing options...
MRGRIM Posted November 25, 2009 Share Posted November 25, 2009 Something stupid (and you've probally checked) get yourself copied in on one of the replies and see what the message headers / plain text looks like (for her address) Quote Link to comment Share on other sites More sharing options...
wh1t3 and n3rdy Posted November 25, 2009 Author Share Posted November 25, 2009 Yeah tried that but none of the other recipients have bothered to let me know. Last day of SLA tomorrow, so it will be getting sorted no matter what lol. Quote Link to comment Share on other sites More sharing options...
Infiltrator Posted April 24, 2010 Share Posted April 24, 2010 Yeah I have had this one too. I hate exchange and Outlook with a passion. Thanks MRGRIM, I will give it a shot, but seeing as it's the reply that isn't working when using reply to all, I'm not sure it will work. That's why I use surgemail at home it never let me down. Great piece of software I must admit. Quote Link to comment Share on other sites More sharing options...
joeypesci Posted April 26, 2010 Share Posted April 26, 2010 The cached autofill e-mails could cause it. I use to have a weird issue setting up blackberries to connect to our exchange. Some would activate within a few mins. Others just refused and then would suddenly work after a few more tries. Then others just wouldn't activate. Looking at the logs it would fail on calender or their inbox. So I'd have to copy all their mail to a pst file, get their mail account deleted from AD and recreated. Move all their mail back again then try reactivity the BB. Then it would work first go. Odd. So yeah, could just be a corrupt mailbox. Quote Link to comment Share on other sites More sharing options...
Infiltrator Posted April 26, 2010 Share Posted April 26, 2010 The cached autofill e-mails could cause it. I use to have a weird issue setting up blackberries to connect to our exchange. Some would activate within a few mins. Others just refused and then would suddenly work after a few more tries. Then others just wouldn't activate. Looking at the logs it would fail on calender or their inbox. So I'd have to copy all their mail to a pst file, get their mail account deleted from AD and recreated. Move all their mail back again then try reactivity the BB. Then it would work first go. Odd. So yeah, could just be a corrupt mailbox. In most scenarios like this an outlook profile rebuild would fix the problem. Quote Link to comment Share on other sites More sharing options...
joeypesci Posted April 27, 2010 Share Posted April 27, 2010 In most scenarios like this an outlook profile rebuild would fix the problem. For the BB issue? Tried that, that never worked either. Both times I've had to do it, there was something in their mail box that was borked. Quote Link to comment Share on other sites More sharing options...
Infiltrator Posted April 28, 2010 Share Posted April 28, 2010 For the BB issue? Tried that, that never worked either. Both times I've had to do it, there was something in their mail box that was borked. Like what? Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.