Gehric-UK Posted March 28, 2009 Share Posted March 28, 2009 Hiya Everyone i have a major problem that i cant seem to fix, right lets start 1 of my clients has a blackberry that is connected to the exchange server via IMAP which is in turn is configured on the Mobile fone network (T-Mobile UK) because there is no blackberry server on exchange (cost permitting) and all of a sudden duplicate emails is coming in in the inbox both on the exchange and on the blackberry i have had a look all over the net to no avail grrrrrrrrr is there anyone out there that has manage to fix this problem. Quote Link to comment Share on other sites More sharing options...
Sparda Posted March 28, 2009 Share Posted March 28, 2009 Where do the server logs think the emails are coming from? Quote Link to comment Share on other sites More sharing options...
Gehric-UK Posted March 28, 2009 Author Share Posted March 28, 2009 Where do the server logs think the emails are coming from? Well the first email in the log is from the emailer and the duplicate emails seems to coming from the server itself mmmmm Quote Link to comment Share on other sites More sharing options...
Sparda Posted March 28, 2009 Share Posted March 28, 2009 Has the user setup a rule of some nature? Quote Link to comment Share on other sites More sharing options...
Gehric-UK Posted March 28, 2009 Author Share Posted March 28, 2009 There are no rules in the accounts, i should say that this happening with all the account with a blackberry fone only Quote Link to comment Share on other sites More sharing options...
Sparda Posted March 28, 2009 Share Posted March 28, 2009 When 'moving' emails with imap, the exchange server will keep the original but not show it via imap. Which means when moving it back to the exchange server the mailbox ends up with two of the same email, but the imap client still only sees one. Some thing like this? Quote Link to comment Share on other sites More sharing options...
Gehric-UK Posted March 28, 2009 Author Share Posted March 28, 2009 thats not true the duplicate emails shows on both on exchange and on the blackberry Quote Link to comment Share on other sites More sharing options...
Gehric-UK Posted March 28, 2009 Author Share Posted March 28, 2009 I need sum Help Plz Quote Link to comment Share on other sites More sharing options...
manuel Posted March 28, 2009 Share Posted March 28, 2009 the issue is, the mail server isn't getting a confirmation that the client, in this case the blackberry, has received the message, so it is sending it again until it gets confirmation. when this has occurred on pop mail with Thunderbird, we allow the client to download all messages, thus clearing messages from the server, and starting over. Since this is IMAP mail, I'd suggest going into this user's webmail and deleting or moving to another folder all messages in the inbox. Quote Link to comment Share on other sites More sharing options...
Gehric-UK Posted March 29, 2009 Author Share Posted March 29, 2009 Ok if i delete the mail, new mail that comes in also then starts to duplicate, i just cant find a fix on the net to resolve the problem Quote Link to comment Share on other sites More sharing options...
VaKo Posted March 30, 2009 Share Posted March 30, 2009 Get the guy a BIS account and forward his exchange mails to this address, then set the sent address to the exchange address. Sometimes hacks aren't the answer. You could also try disabling cached exchange mode in outlook. Quote Link to comment Share on other sites More sharing options...
nullArray Posted March 30, 2009 Share Posted March 30, 2009 This happens with IMAP Gmail with a Blackberry too, or, at least it used to. I believe the solution was to set up a filter that would automatically delete the duplicated email -- but it's been a long time since I've used a Blackberry so I'm not too sure. Quote Link to comment Share on other sites More sharing options...
Gehric-UK Posted March 31, 2009 Author Share Posted March 31, 2009 I have done all of the above and the dam thing still gets duplicate emails omg this is doing my head in GRRRRRRRRRRRRR Quote Link to comment Share on other sites More sharing options...
VaKo Posted April 1, 2009 Share Posted April 1, 2009 Ask on the blackberry forums, I don't have a clue mate. Quote Link to comment Share on other sites More sharing options...
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