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nano not recognized as usb device


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just got the nano, I'm trying to set it up on an asus zenfone 2 and it's not being recognized as a USB device so the phone won't enable usb tethering.

attaching the zenfone to a pc or Mac will enable the tethering option so I'm assuming it's the pineapple, did I get a defective pineapple or is this a known issue?

next step is to boot up a pc and set up the nano that way.

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