I contacted the support months ago and they responded with a succinct "use the recovery firmware"a month late. This isn't a solution. So support people either don't know there's a problem with their products or they ignore it for prevent RMAs.
As you will understand, it is a very expensive product to have such horrible support and from what I see on reddit and in this same forum I'm not the only one who suffers from it. So I'll ask what I see necessary.
With this situation I don't plan to buy anything else from Hak5.