SeptemberJones007 Posted June 10 Share Posted June 10 I hope someone can help me with my dilemma. A couple of days ago, I broke my phone. To save money, I ordered one online. I have a few more days before my new phone is delivered. I'm in a bad spot trying to access my Gmail. The password is not the issue; it's two-factor authentication. I can't access my recovery email because Gmail is used for the two-factor authentication for the account. The phone number I listed was a Google Voice number. I will not make that mistake again. I was hoping someone on here could point me in the right direction. Please keep in mind that I am a novice. With that said, please keep it simple if possible. I did download some data from my phone onto my MacBook before I broke it. The information I need may be in one of the files. I have the following logs: Accessibility.Config.log AVConference.log com.yahoo.aerogram.log.rtf ps_thread.txt top.txt When I downloaded the data from my phone, these files came with the other downloads. If anyone has any advice, I would appreciate it. Thank you. Quote Link to comment Share on other sites More sharing options...
digininja Posted June 10 Share Posted June 10 You've got two gmail accounts, both broken, both point to each other for the recovery address, is that right? Do you have the stored backup codes it ask you to generate when you enabled 2FA? That is the correct way to get back in. Those files mean nothing, you aren't going to be able to pull anything off the phone that will help. Quote Link to comment Share on other sites More sharing options...
SeptemberJones007 Posted June 13 Author Share Posted June 13 Could the backup codes be stored in my iCloud? Quote Link to comment Share on other sites More sharing options...
Rkiver Posted June 13 Share Posted June 13 They could be stored wherever you stored them. Quote Link to comment Share on other sites More sharing options...
digininja Posted June 13 Share Posted June 13 35 minutes ago, SeptemberJones007 said: Could the backup codes be stored in my iCloud? They could be in iCloud, they could be on your laptop, they could be printed and in the back of your underwear drawer. When you setup 2FA they give you a set of backup codes and tell you to store them safe, how you do that is completely up to you. Quote Link to comment Share on other sites More sharing options...
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