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Can't connect to Cloud C2


Jaff

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Hi. I have a Key Croc and managed to connect to Wifi and SSH, updated certificates, copied the device.config to root with scp but it still doesn't appear in Cloud C2. Is there any firmware update or anything that can provide a straightforward fix to this? I have limited time to troubleshoot it. Thanks

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38 minutes ago, Jaff said:

updated certificates

In what way did you do this?

39 minutes ago, Jaff said:

copied the device.config to root with scp

Why use scp? What root? The root of the udisk (as the docs say, which won't need any scp actions) or the file system root?

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Hi. Apologies, I reached my message limit for 24h, which was annoying. I updated certificates by following this, which seemed to update them https://bobmckay.com/i-t-support-networking/security/hak5-keycroc-problems-connecting-to-cloud-c2-when-https-is-used/

I copied device.config to udisk using the windows directory. That didn't solve the issue, so I then used scp to copy it also onto the file system root.

Many thanks for your help. However, I think I'll just return the item, as I think it should work without having to go through hours of troubleshooting, especially having followed guidance closely. The most recent firmware seems to be 2020.

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3 hours ago, Jaff said:

I reached my message limit for 24h, which was annoying. I updated certificates b

Ah, sorry for that. We've been having a bot spam issue, For a few weeks.

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11 hours ago, Jaff said:

I copied device.config to udisk using the windows directory. That didn't solve the issue, so I then used scp to copy it also onto the file system root.

Many thanks for your help. However, I think I'll just return the item, as I think it should work without having to go through hours of troubleshooting, especially having followed guidance closely. The most recent firmware seems to be 2020.

If you're manually going to copy the device.config file anywhere, it should be copied to /etc on the Croc

FW 1.4 is in testing phase at the moment, no release date set though

However, if you're going to return it, there's no need throwing resources at trying to troubleshoot any further

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