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the device does not recognize the password and I can not reset the device


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I have a mk7 and I couldn't use it because it doesn't recognize the password. I think the firmware is older than 1.1.0 because I haven't used it for a long time.

How can I reset it so I can use it again?

I have followed the instructions to turn it off for 7 seconds or more, but they do not work for me, I think it is due to the firmware.
Could you help me ?


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