wilmkes Posted September 23, 2017 Share Posted September 23, 2017 My order for three consecutive days did not ship, please promptly to deal with Order number: 117275 Quote Link to comment Share on other sites More sharing options...
digip Posted September 23, 2017 Share Posted September 23, 2017 #1 - Forums, are not customer service. Shop isn't going to see this, generally. #2 - Patience. #3 - Contact through the store if after a week or so nothing comes to you. Wait for a response. They do respond and reply on a first come first serve basis, but don't jump the gun. Give it time. Quote Link to comment Share on other sites More sharing options...
wilmkes Posted September 23, 2017 Author Share Posted September 23, 2017 I contacted the customer service in the store, but did not reply Orders have not been processed Quote Link to comment Share on other sites More sharing options...
wilmkes Posted September 23, 2017 Author Share Posted September 23, 2017 What is the correct contact for the store? The The How can they get their reply? Quote Link to comment Share on other sites More sharing options...
digip Posted September 23, 2017 Share Posted September 23, 2017 Store contact - https://hakshop.zendesk.com/hc/en-us/requests/new and generally, weekdays for responses(per their page). Shop crew is just a few people who do everything themselves, in house. They also might be at Derbycon, but I am not a member of the Hak5 crew, so I can't speak for them, just my observations. They tend to be a skeleton crew around conference time though, with many of them working at the con booth, but again, I can't speak for them. just have to wait till you hear back from them. You should get a ticket # and an email(hopefully) after your info is sent, so if you don't see anything, check your spam settings. Quote Link to comment Share on other sites More sharing options...
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