Black_Ice Posted March 11, 2015 Posted March 11, 2015 Just got MKV with a Pineapple juice 15000 and looks like the battery wont take a charge. It has 4 LED's on the side and I left it over night with the supplied power supply and the indicator keeps flashing half way charged. Any one also having this problem? Quote
tormod54 Posted March 19, 2015 Posted March 19, 2015 Same ting happend here ! The cable to the battery inside had a bad solder connection and made no connection. Resolder and it takes charge. Do not be afraid to open the case , use plastic tools , on mine there was no glue holding the battery. Good luck! Quote
Darren Kitchen Posted March 20, 2015 Posted March 20, 2015 Yikes! Or just contact us - [email protected] - and we'll get you sorted. ...though if you do have photos of the bad solder connection I can bring this up with our manufacturer. That shouldn't be happening! Quote
Black_Ice Posted March 25, 2015 Author Posted March 25, 2015 Thanks for the replay, I just contacted [email protected]. Sorry for the late response was out of the country. Quote
Black_Ice Posted April 1, 2015 Author Posted April 1, 2015 I want to say Thanks to the team from Hak5. There customer services is amazing and resolved my issue very very quick. Thank you Darren for having an amazing team! Quote
WatskeBart Posted April 23, 2015 Posted April 23, 2015 Same ting happend here ! The cable to the battery inside had a bad solder connection and made no connection. Resolder and it takes charge. Do not be afraid to open the case , use plastic tools , on mine there was no glue holding the battery. Good luck! Same thing here as well. Was it the solder on the battery or on the PCB? Sending it back isn't a option for me, mailing would cost me more than buying another powerpack. (I live across the pond) Quote
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