red shadow Posted April 26, 2011 Share Posted April 26, 2011 I was so excited to get my copy of Portal 2 off steam, only to realise that It crashed on the loading screen. EVERY SINGLE TIME! I really need some help on this! If there is any way to fix this issue please notify me! My friend has the same problem and I've posted on other places too. Yes, I did buy the legit copy. Here's what I've tried: Moving every folder of Portal 2 and Steam.exe to my C:// drive (I had it on an external drive before) Running as admin Playing with firewall and antivirus turned off almost everything! Please help me! Here's the error code: Problem signature: Problem Event Name: BEX Application Name: portal2.exe Application Version: 0.0.0.0 Application Timestamp: 4d4c804d Fault Module Name: StackHash_17bb Fault Module Version: 0.0.0.0 Fault Module Timestamp: 00000000 Exception Offset: 00000000 Exception Code: c0000005 Exception Data: 00000008 OS Version: 6.1.7601.2.1.0.256.4 Locale ID: 3081 Additional Information 1: 17bb Additional Information 2: 17bbc6cdd26b0022069328ef7d5213a5 Additional Information 3: 4638 Additional Information 4: 4638519a8910e45250635dde7408583c And here's my Specs: Rating: 5.4 Processor: Intel Core 2 Duo CPU @ 2.33 GHz 2.33 GHz Installed Memory (RAM): 4.00 GB (3.25 GB usable) System Type: 32-bit Operating System Operating System: Windows 7 Enterprise Quote Link to comment Share on other sites More sharing options...
buffy Posted April 27, 2011 Share Posted April 27, 2011 Ok goto the game in steam right click > properties > verify integrity of game cache once you have done that exit steam and delete the clientregistry.blob from the root of steam. let me know how you get on. for the record the game is good the ending is amazing its worth the effort. Quote Link to comment Share on other sites More sharing options...
red shadow Posted April 27, 2011 Author Share Posted April 27, 2011 Ok goto the game in steam right click > properties > verify integrity of game cache once you have done that exit steam and delete the clientregistry.blob from the root of steam. let me know how you get on. for the record the game is good the ending is amazing its worth the effort. Doesn't work. Says that it needs 1 valid file or something. Thanks for trying, though! Quote Link to comment Share on other sites More sharing options...
red shadow Posted April 27, 2011 Author Share Posted April 27, 2011 Okay, I don't know how it happened, but when I started up Portal 2 and when into Steam Community In-Game, it worked for some reason? Quote Link to comment Share on other sites More sharing options...
nopenopenope Posted April 28, 2011 Share Posted April 28, 2011 Okay, I don't know how it happened, but when I started up Portal 2 and when into Steam Community In-Game, it worked for some reason? maybe... a quantum flux? lol quantum physics is the answer to everything. Quote Link to comment Share on other sites More sharing options...
digip Posted April 28, 2011 Share Posted April 28, 2011 Its the age old fix "Have you tried turning it off and on again"..in your case, it just needed a fresh reset and restart. Quote Link to comment Share on other sites More sharing options...
red shadow Posted April 30, 2011 Author Share Posted April 30, 2011 My friend is still having this problem, even after the update. Is there any way to fix that? Quote Link to comment Share on other sites More sharing options...
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