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Is there some Virtual Appliance of GoToAssist from Citrix or other similar software to do help desk without installing anything on client machine ?

With GoToAssist, you shouldn't have to install any application on the clients machine, all you have to do is send them an invitation link, and request them to click on it, in order to take full or shared control of their computer.

GoToAssist FAQs: http://www.gotoassist.com/help.tmpl

Do my customers need to buy or pre-install GoToAssist Express?

A:No, your customers join GoToAssist Express support sessions as your guests, for no additional charge. When they enter a live session the software installs on demand.

Edited by Infiltrator
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