Hi, I received my Tetra on 6/3/2016; have tried to contact exchange@, sales@ and quote@ with no human response, Sooo I'll try here.
The mini ports on the back of the pineapple were either bent during assembly, or not soldered on the board correctly/straight. It is very difficult for the cables to plug in without interfering with the case. They will go in - just barely. There is intermittent connectivity issues depending on how it is sitting or what angle the cable is at. I was simply wanting to exchange it, but have not gotten a response from anyone on how to do so.
I have the ability to disassemble and repair myself (which I may do anyway - depending upon response time here).
How do exchanges work?
Thanks, mop