hey guys I need some help, if you don't mind? I work as a computer tech. and this very dumb yet smart enough customer to put a password for powerup. the password is needed before POST and before the any real BIOS functions startup it asks for a Power-on Password. I was planning on removing the CMOS chip for a second or removing the little onboard battery that the motherbard has. O by the way it is a Compaq laptop. I haven't done this before on a laptop and was wondering if there are any pointers that you guys would have for me. I think my first try will be to pull the on-board battery out then if that doesn't work, which it should, then I will carefully yank out the CMOS chip which I kinda don't want to do. Thanks for any feedback.