Dumper780

Secondary question, Are the MK7AC antennas and Pineapple antennas the same? I don't want to mix them up and affect performance, in case they are different. I don't see any markings or info on the antennas themselves.

I appreciate that. Unfortunately, the delay in shipping and the delay in opening up my package, put me past the the 60 day reporting limit and won't let me file an inquiry. It's fine, I'm happy the order showed up. I had a larger order, so if I'm only missing 1 antenna, I'll take that loss. I am still new to this and taking in all the information and practicing and learning. Thanks for the help, I'll order one today.

Thank you, I just found the info card that was in the box. It listed 3 RP-SMA antennas. I recieved 2. This info helps, I want to make sure they were all the same. I will use your info to find the correct replacment. Thank you.

Hello to all, purchased a MARK VII+AC TACTICAL and had it sitting around and hadn't tried it, due to a health issue..I'm back lol and getting it set up. I realized I am missing 1 antenna. The MK7AC had both antennas in pouch the Pinapple main unit had 2. I had a serious delay in delivery and after I recieved it, I was ill and never checked it right away. Can some provided a link or information about the antennas that I could get a replacement for the correct one? Went though the box and literature and all I can get is that it's a high gain anntenna. I just want to make sure I get the right one. thank you.

I have and as we were figuring out what went wrong, I asked about a refund for my FedEx shipping, i paid for the 2-5 day, because it was sent USPS and stuck in LA,. Also a coupon code was wrong but didn't alert me. So, there is a long line of mishaps on Hak5 end. High end equipment, terrible ordering system and information. Lol. Oh well, paid Visa and called Visa, if I keep getting ghosted, Visa said they just refund it. My first order, live and learn. I let my excitement get the better of me and ordered without checking the reviews. Learned a valuable lesson. I appreciate the response here about shipping, but as a first time customer, and adding to my cart, and filling out the forms and payment, there was nothing alerting me to these issues or cross-border extra handling, delivery people. Nothing. I am finding out about this after the fact, maybe because I wouldn't have ordered. What's the long explanation about duties and shipping? I order things from Texas weekly, FedEx, duties and crossing the border are flawless. So the convoluted explanation about duties and time and making things easier does not make sense.. FedEx from Texas, 3 days, pay duties online, dropped off on my office desk. Nothing complicated like this Funny, the minute I asked about my missing money and a refund for the shipping, I haven't heard a peep. Darren

I also have placed a larger order. There was a $100 off deal on 2 O.MG cords, plus I purchased other items. I did not recieve the $100 off and to make matters worse, I paid extra for FedEx 2 - 5 delivery. Ordered Nov. 23rd. No idea where my stuff is, it hasn't left California and was shipped USPS. So not only do I not know where my stuff is, I have been duped out of about $180 extra. I wish I would have read these forums first. I k own, my fault. I expect delays, but this goes beyond that, didn't honor sale and didn't send FedEx. If I paid for regular shipping, then I get it may take over 30 days etc. Plus, ZERO customer service.