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can someone check my ticket please

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What ticket? If you've submitted a support ticket for a Mark IV Pineapple, I guess you have to wait until doomsday comes since the support for that product is long gone. The only supported Pineapples are the Mark VII (7) and Enterprise. In any case, this isn't official support (but instead a community of Hak5 device users), so you will likely not get any official response here anyway.

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