My Wifi Pineapple doesn't show the Wifi Network

[ForkBomb]

Hi, i have a problem with my new Wifi Pineapple Mark VII, I just bought it, but when connecting the device via usb C both by my computer and with a charger, it stays with the blue LED light in a stable way but never generates the Wi-Fi network to be able to connect.

Do any have the same issue than me?

[dark_pyrro]

Are the wireless networks (AP:s) visible in the Pineapple web UI settings when connected using USB-C to your computer?

[DramaKing]

I'm 

6 hours ago, dark_pyrro said:

Are the wireless networks (AP:s) visible in the Pineapple web UI settings when connected using USB-C to your computer?

I'm assuming that you haven't even been able to set up the Pineapple. Have you tried connecting to http://172.16.42.1:1471/ when the Pineapple is plugged into your computer? 

[ForkBomb]

Hi sorry for the delay, of course when i connect it doesn't create the Wireless network, and also i tried the factory reset, it works good but when its ready to start, the pineapple stays always in the same stable blue light, and doesn't enter to the site http://172.16.42.1:1471, also i tried to find the wireless network, but it doesn't work to.

Also i tried to change the version of the firmware 2 previous versions, but it always do the same 😞

[dark_pyrro]

OK, so when you are connecting to the Pineapple using USB-C, what computer/OS are you using? Windows, Mac, Linux?

When you've successfully factory reset the Pineapple, isn't there any AP visible in the format of "Pineapple_XXXX" (where XXXX is the last 4 characters of the Pineapple WiFi MAC address)?

1 hour ago, ForkBomb said:

Also i tried to change the version of the firmware 2 previous versions, but it always do the same

How are you able to do that if you can't even connect to the Pineapple? That's confusing.