[Not receiving items booked through Hak5 store]

On 8/13/2018 at 9:31 AM, Foxtrot said:

Hi, sorry for the wait. As Rkiver said we've been at DEFCON. Could you private message me your support ticket number?

Understandable you guys have been at DEFCON but now going on 20 days no response to the support ticket...seems a little excessive. 

[Not receiving items booked through Hak5 store]

I received a product defective due to UPS handling of the product UPS tried calling them to start a claim on the shipping I've tried calling and I Submitted a support ticket 14 days ago on august first and still no response. Submitted a second ticket about not getting a response on the first ticket and they respond to that one saying she will let the guy, the first ticket is assigned to, know to take a look at it but he still doest respond to the ticket.