[Can not log back in]

After a few days of use I am unable to login to my Tetra.  I have hard reset it several times and still cannot access the Tetra through a browser.  It boots up and I am able to ping it but http access is unavailable.  I have also tried to access the serial console via the USB UART with no luck (it worked when I first got it).

It worked great for a few days (including hard resets).

Is there a number I can call or an email address I can use to discuss return or exchange options?

[Can not log back in]

We have literally gone through every piece of information on this site and we are still unable to login to our pineapple after collecting data for 3 days. How can I exchange this defective pineapple for one that works. This was its first use!