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About MagicMan

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  1. After a few days of use I am unable to login to my Tetra. I have hard reset it several times and still cannot access the Tetra through a browser. It boots up and I am able to ping it but http access is unavailable. I have also tried to access the serial console via the USB UART with no luck (it worked when I first got it). It worked great for a few days (including hard resets). Is there a number I can call or an email address I can use to discuss return or exchange options?
  2. We have literally gone through every piece of information on this site and we are still unable to login to our pineapple after collecting data for 3 days. How can I exchange this defective pineapple for one that works. This was its first use!
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