[Can’t get any assistance from Hak5 shop, please help!]

Thank you, guys, for pointing me in a right direction! Since, I've received a replacement battery from the shop which works as expected. 

For everybody having similar problem, it takes time before you contact the shop and hear from them back. Do not get nervous. In my case it took about a week, but eventually they will get back to you. 

GB

[Can’t get any assistance from Hak5 shop, please help!]

I've received a defective  Pineapple Juice 4000 battery with a recent order. Contacted the hak5 shop, but have not gotten any response yet. I am wondering if I am doing it right. I've filled out the contact form at the shop website and sent an e-mail to support@hak5.org. The battery is not charging, swelling up and getting very hot with charging. Should I contact the shop in a different way?