I've somehow forgot my login password that is why I need to reset it to system defaults.
I flipped the second and third switches down but it didn't do anything. When I type in the IP address to get to the interface, it still prompts me for a password.
I have tried flipping the switches down with pineapple on and off. Please help.
You can use the DIP switches to perform a factory reset but it sounds like you may be using the wrong switches or not using the correct procedure. Try this:
NOTE: With the switches facing you, they are ordered 1 - 5 from left to right.
1) Power off your Pineapple.
2) Place your DIP switches in the following sequence:
Switch 1 - UP
Switch 2 - DOWN
Switch 3 - DOWN
Switch 4 - UP
Switch 5 - UP
3) Power on your Pineapple
4) Wait 5 minutes just to be safe and power off again
5) Place all