You can use the DIP switches to perform a factory reset but it sounds like you may be using the wrong switches or not using the correct procedure. Try this: NOTE: With the switches facing you, they are ordered 1 - 5 from left to right. 1) Power off your Pineapple. 2) Place your DIP switches in the following sequence: Switch 1 - UP Switch 2 - DOWN Switch 3 - DOWN Switch 4 - UP Switch 5 - UP 3) Power on your Pineapple 4) Wait 5 minutes just to be safe and power off again 5) Place all