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Autorun on Windows XP


nicatronTg
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OKay, here's the deal. I got hired to fix a computer problem, an auto run problem. The person wished to write a couple cd-roms. The problem was that windows could not see that there was a disc in the drive.

I used the Microsoft autorun fix utility, but it just made it worse. The computer now sees the cd, but crashes when it does.

Here is the logfile from the app:

AutoFix [V5.2.3790.67]
Time [2008-03-19 16:03:37]
Microsoft Windows Version [5.1 (Service Pack 2) <2600>]

Test [The Shell Hardware Detection service is running.] - Instance [N/A]:
    Result [AutoStart Setting]: OK
    Result [The Shell Hardware Detection service is running.]: OK

Test [Policies] - Instance [D:, Drive Type: 5]:
    Result [HKCU...Policies!NoDrives]: OK {Absent}
    Result [HKCU...Policies!NoDriveAutorun]: OK {Absent}
    Result [HKCU...Policies!NoDriveTypeAutorun]: OK {Present}
    Result [HKLM...Policies!NoDrives]: OK {Absent}
    Result [HKLM...Policies!NoDriveAutorun]: OK {Absent}
    Result [HKLM...Policies!NoDriveTypeAutorun]: OK {Absent}
    Result [Driver level policies]: OK {
        HKLM...Servicescdrom!Autorun (Present) <Allows>
        HKLM...ServicescdromParameters!Autorun (Absent) <Allows>
        HKLMSystemCCSEnum...!AlwaysEnable (Absent) <Not set>
        HKLMSystemCCSEnum...!AlwaysDisable (Absent) <Not set> }

Test [Drive Notification] - Instance [D:, Drive Type: 5]:
    Result [Legacy Notification]: OK
    Result [AutoPlay V2 Notification]: Problems {
        Service (Silent)
        Shell (Deaf) }
    >> Repair << [Autoplay V2 Event]
      Step: No steps to take.
      Result: This AutoPlay setting cannot be fixed. Either the device is malfunctioning, or the wizard cannot determine the problem.

>> Required action: The wizard found problems but cannot fix them -> None

Help greatly needed!!!!!!!

EDIT:

The model is:

Pioneer DVR-1910LS - cd/dvd recorder

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'Uninstall' the drive via Device manager, restart, see what happens.

QFE!

Ask the customer what they did prior to it stopped working as well. You can also try to roll back the driver if possible if it doesnt work, but usually removing it will fix it unless someone made changes in the registry. If they made registry changes, then rolling back to an older restore date may fix it using "System Restore".

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It was a recently installed drive. According to the customer, it didn't work on the previous one either...

Bad cable with the drive? Did it come with a new cable for the CDrom or did he decide to use the old cable. Might have damaged the MOBO with ESD when installing the new drive or messing with the old drive before you showed up.

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After checking the cables, and if the problem persists, I would suggest you take out the drive any try installing it on another PC so that you can eliminate the original PC as the source of the problem. That way you'll be able to narrow down the problem

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After checking the cables, and if the problem persists, I would suggest you take out the drive any try installing it on another PC so that you can eliminate the original PC as the source of the problem. That way you'll be able to narrow down the problem

Also a good idea...

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It was a recently installed drive. According to the customer, it didn't work on the previous one either...

Bad cable with the drive? Did it come with a new cable for the CDrom or did he decide to use the old cable. Might have damaged the MOBO with ESD when installing the new drive or messing with the old drive before you showed up.

Used the old cable he says

Also check for malware, because adware/spyware/viruses can screw with optical drives under Windows. You might want to try updating the drive's firmware too.

Okay, his AV is crap :0. I'll use calm portable when I see him next.

After checking the cables, and if the problem persists, I would suggest you take out the drive any try installing it on another PC so that you can eliminate the original PC as the source of the problem. That way you'll be able to narrow down the problem

I don't have any pcs to test it on. I use laptops, and the pc I have doesn't have any spare IDE channels.

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Ya!! I just got it fixed. Re-installing the optical drive did the trick. In the process, however, I discovered that the customer did not update the virus database seance 2004 (:)). I used ad-aware, and found 40 viruses... Thanks for the help.

On another note, can this be locked?

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