Nophix Posted October 20, 2007 Share Posted October 20, 2007 So, I'm working on a mouse issue for a friend. H has tried numerous mice(all USB), and as the same problem with them all. It freezes for a second or two every so often for no reason. He's even gone as far as to reformat and reinstall Windows XP. We've tried updated drivers, virus scans, malware/spyware scans, and everything I can think of. However, in the latest quest to resolve the issue, he is now losing keyboard functionality on restart. It works fine through BIOS, but goes rearded as soon as it hits Windows. You can uninstall and reinstall the drivers and it works fine until restart. The system is an Athlon 64 with 2GB RAM, an 800GTS video card and plenty of power. The mouse is a standard USB Logitech currently, and his keboard is a PS/2 Microsoft. We have tried numerous keyboard and mouse combos though. All with the same results. The only things we did before the system quit seeing the keyboard is run an updated AVG scan, and Ad Aware scan. That's it. Any clue what could be happening? Thanks all! Quote Link to comment Share on other sites More sharing options...
K1u Posted October 20, 2007 Share Posted October 20, 2007 So, I'm working on a mouse issue for a friend. H has tried numerous mice(all USB), and as the same problem with them all. It freezes for a second or two every so often for no reason. He's even gone as far as to reformat and reinstall Windows XP. We've tried updated drivers, virus scans, malware/spyware scans, and everything I can think of. However, in the latest quest to resolve the issue, he is now losing keyboard functionality on restart. It works fine through BIOS, but goes rearded as soon as it hits Windows. You can uninstall and reinstall the drivers and it works fine until restart. The system is an Athlon 64 with 2GB RAM, an 800GTS video card and plenty of power. The mouse is a standard USB Logitech currently, and his keboard is a PS/2 Microsoft. We have tried numerous keyboard and mouse combos though. All with the same results. The only things we did before the system quit seeing the keyboard is run an updated AVG scan, and Ad Aware scan. That's it. Any clue what could be happening? Thanks all! Possible hardware issue? When building it he may have touched a very small motherboard chip with his fingers... many possibilities. Quote Link to comment Share on other sites More sharing options...
Nophix Posted October 20, 2007 Author Share Posted October 20, 2007 The keyboard issue just started last night, and it's been built for about a year. That could be the case for the mouse though. Quote Link to comment Share on other sites More sharing options...
K1u Posted October 20, 2007 Share Posted October 20, 2007 The keyboard issue just started last night, and it's been built for about a year. That could be the case for the mouse though. Does it freeze at start? Where? Try a Linux Live CD and see what happens. Quote Link to comment Share on other sites More sharing options...
Nophix Posted October 20, 2007 Author Share Posted October 20, 2007 It drops at Windows boot screen. Linux Live disk, keyboard runs fine. So it seems to be something in Windows itself. Quote Link to comment Share on other sites More sharing options...
K1u Posted October 20, 2007 Share Posted October 20, 2007 It drops at Windows boot screen. Linux Live disk, keyboard runs fine. So it seems to be something in Windows itself. Ah... I see. Well maybe windows just doesn't like your mice and keyboards... Quote Link to comment Share on other sites More sharing options...
Famicoman Posted October 20, 2007 Share Posted October 20, 2007 [me=Famicoman]pats his PS/2 devices[/me] Quote Link to comment Share on other sites More sharing options...
K1u Posted October 20, 2007 Share Posted October 20, 2007 [me=Famicoman]pats his PS/2 devices[/me] :D ! Quote Link to comment Share on other sites More sharing options...
Deveant Posted October 20, 2007 Share Posted October 20, 2007 once windows has fully booted, remove the keyboard / mouse from the USB ports, then swap them around when re-pluging them in, this should cause the drivers to be checked, if this doesnt work, remove both keyboard / Mouse, use a PS/2 Keyboard, go into Device Manager, and uninstall the drivers for your USB Keyboad / Mouse, then plug the USB ones back in again. Quote Link to comment Share on other sites More sharing options...
Nophix Posted October 20, 2007 Author Share Posted October 20, 2007 Keyboard is PS/2 Quote Link to comment Share on other sites More sharing options...
K1u Posted October 20, 2007 Share Posted October 20, 2007 Keyboard is PS/2 What about the mice that are not working? Quote Link to comment Share on other sites More sharing options...
VaKo Posted October 20, 2007 Share Posted October 20, 2007 Boot with a ps2 adaptor, then do what digip said. Quote Link to comment Share on other sites More sharing options...
digip Posted October 20, 2007 Share Posted October 20, 2007 Boot with a ps2 adaptor, then do what digip said. ?? :shock: I have not replied to this thread... Quote Link to comment Share on other sites More sharing options...
Nophix Posted October 20, 2007 Author Share Posted October 20, 2007 Ok, keyboard was a registry problem. That seems to be fixed now, however, we still have the mouse issue. Numerous mice, same problem. It works fine or a bit, then it pauses for a few seconds, then goes back to normal. Quote Link to comment Share on other sites More sharing options...
Deveant Posted October 21, 2007 Share Posted October 21, 2007 how many USB devices are u using? Is ur whole computer freezing or just the mouse? is the laser clean? Quote Link to comment Share on other sites More sharing options...
Nophix Posted October 21, 2007 Author Share Posted October 21, 2007 Just the mouse is USB. Computer seems to be ok, mouse just stops for a second and then jumps to where it would be if it hadn't stopped. Lense is clean, and multiple mice have had the same problem.zsw Quote Link to comment Share on other sites More sharing options...
moonlit Posted October 21, 2007 Share Posted October 21, 2007 Check CPU usage. Quote Link to comment Share on other sites More sharing options...
digip Posted October 21, 2007 Share Posted October 21, 2007 How does the Keyboard get scewed up in the Registry? If somehtign like that was messed up in the registry, then would it be safe to say there are other issues at hand? Virus, Spyware, etc. Bad HDD or MoBo. A live CD would not show to omuch if it was related to the HDD or Windows installation, but it could rule out the Mouse hardware and USB. It probably resides within the windows settings or drivers, but like I said, if the registry was messed up for the keyboard, there is somehting else amiss. Quote Link to comment Share on other sites More sharing options...
Deveant Posted October 21, 2007 Share Posted October 21, 2007 im rather interested about a PS/2 Keyboard being killed by the reg as well, more info on this? Quote Link to comment Share on other sites More sharing options...
Nophix Posted October 21, 2007 Author Share Posted October 21, 2007 I'm not even entirely sure what the deal was. Like I said though, it was killing it upon Windows bootup, so I'm wondering if there was something in the Registry that was conflicting with the drivers, or not allowing them to properly load. I ran Eusing Registry Cleaner on it a couple times, and the keyboard issue is history. Multiple reboots and shut downs since, and it works fine every time. Don't get me wrong, I still think something is wrong with Windows. CPU usage spikes to 100% on explorer when the mouse freezes. He's done a reformat once before, but we're ging to try it one more time to be sure, since it's been a while. I'm thinking maybe he did more of a recovery vs a reformat. Quote Link to comment Share on other sites More sharing options...
VaKo Posted October 21, 2007 Share Posted October 21, 2007 Boot with a ps2 adaptor, then do what digip said. ?? :shock: I have not replied to this thread... Deveant, not Digip, my mistake. The basic problem is that there is a pause between the thing working with BIOS and with the windows generic USB HID drivers kicking in. You need to make windows use the correct drivers from boot. Quote Link to comment Share on other sites More sharing options...
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