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Is it true that Hak5 products purchased from recommended vendors (from the hak5 website) do not get any warranty or support?

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I just purchased a Mark7 pineapple for my business from a Hak5 European vendor and had a surprise when the device short-circuited on first use.

The Hak5 vendor does not want to provide support and now it seems that Hak5 also does not provide support because it was purchased from a recommended vendor.

Darren if you are reading this, PLEASE do something about this.

I need to order a number of Pineapple enterprise devices in the next few weeks for a large customer project, I HOPE Hak5 does stand behind support on products purchased.



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