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MKVII AC adapter not working

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I just received my WiFi Pineapple MKVII tactical, set everything up and have done some recon and such just having fun with it, i wanted to try out the AC adapter that you get in the tactical kit.

From the videos of people using their pineapples you can see when you plug this adapter in you're supposed to get a prompt or setup screen saying its been plugged in, but i get nothing, I'm not sure if I'm doing something wrong.

I've restarted my pineapple, unplugged the adapter and plugged it back in, done a diagnostic scan and nothing.

Could the adapter be dead from factory?

Anyone had this issue or know how to fix it?

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