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payment of taxes


daffy duck
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Hello,
I ordered an elite rubber ducky pack for France.
I paid $80 for delivery and $40 (VAT) tax when ordering.
DHL asking me to pay 17€ for customs clearance (this is normal) and 38€ for tax (VAT which I already paid when ordering).
I tried to contact hak5 support but couldn't send a message.
Can you explain to me please?

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Not sure if Hak5 has an answer to that. You have your invoice that should indicate that tax has been paid. Contact the customs administration (or DHL in this case since they seem to be the one handling the import) and show them the invoice as proof that the taxes are already paid.

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I contacted DHL and they told me that the sender (Hak5) should have declared that the VAT had already been paid at the time of shipment, and that now I have to pay the VAT again. That's $80 in shipping costs + about $80 in VAT, so $160 in costs for a product that costs $120. There was an omission of declaration during the shipment according to DHL

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OK, so if you want/need to walk an alternative path, I can't see what the issue is in contacting Hak5. The shop email address is in all conversations that is linked to an order. Just send a message. Or, create a ticket on the support web site.

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23 hours ago, dark_pyrro said:

OK, so if you want/need to walk an alternative path, I can't see what the issue is in contacting Hak5. The shop email address is in all conversations that is linked to an order. Just send a message. Or, create a ticket on the support web site.

 

23 hours ago, Jtyle6 said:

I emailed and opened a ticket.  Thank you for your help and your time, I hope one day I can also help on this forum

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  • 2 weeks later...

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