Mark VII to C2 Intermittent Connection

[CSI-Mark]

I have a MARK VII with FW 2.1.3 deployed at a customer site.  The connenction to C2 is constantly cycling.  Connected for 2 to 3 minutes then offline for 2 to 3 minutes.  The device is not rebooting just losing its connection.  I tried connecting to both a Windows 10 Box and a Windows 11 laptop.  Same results at this location. Any ides on what may cause this?

[dark_pyrro]

Not sure if I'm fully able to follow the described scenario. How is the Pineapple deployed? When reading the first sentences it all seemed logic, but when "connecting to both a Windows 10 Box and a Windows 11 laptop" appeared, I was a bit lost. In what way are the Windows machines a part of the scenario? Isn't the Pineapple connecting directly to a network at the customer site?

[CSI-Mark]

For management purposes, the Pineapple is connect via USB C to a Windows machine and uses Internet Sharing to get access back to the C2 server in the cloud.  From what I have learned so far, it seems the cycle of appearing online and offline on the C2 is expected behavior.   If C2 does not provide a persistent connect to the Pineapple, I am not sure what the point is to C2.  I can just connect to the Pineapples directly.    

[dark_pyrro]

I would suggest remove ICS from the equation and see if that makes any difference. I've got a bunch of different Hak5 gear connected to C2 and I have never experienced any connect/disconnect issues over the years. Connect the Pineapple directly to a network instead and skip ICS. It's just introducing a possible layer of failure.