linliu813 Posted February 23, 2022 Share Posted February 23, 2022 Hi, Can someone from Hak5 help me please? I have placed an order of WiFi Pineapple earlier today but haven't received any confirmation e-mail. I am not sure if my order has gone through. Can someone please help me to check? Thank you! Liu Link to comment Share on other sites More sharing options...
linliu813 Posted February 24, 2022 Author Share Posted February 24, 2022 Hi, Can any customer service of Hak5 contact me please, since there is no direct method to contact you guys! It has been a day, still no response. I tried to put in my e-mail and phone number to track my order, but it says "We couldn’t find an account with this phone/ email". Please let me know what is going on with this order, or I will have to contact my credit card to block the payment. It is a shame, coz I want the product. Thank you! Link to comment Share on other sites More sharing options...
Foxtrot Posted February 24, 2022 Share Posted February 24, 2022 Hi linliu813, Using the email address you used to sign up to the forums with, I can see that the order you placed yesterday has been fulfilled and shipped (or will ship very shortly). Our system shows that a shipping confirmation email was sent to you, but you have typed the email address incorrectly (.co instead of .com). I've fixed the typo, and re-sent the shipping confirmation. You should see it in your inbox shortly. If you have any further questions, please note that the forums is not an official customer support outlet, and instead, I recommend creating a support ticket here. Thanks Link to comment Share on other sites More sharing options...
linliu813 Posted February 24, 2022 Author Share Posted February 24, 2022 Thank you so much! I've just received a confirmation e-mail! It is solved 🙂 Link to comment Share on other sites More sharing options...
Recommended Posts
Archived
This topic is now archived and is closed to further replies.