JKurt Posted December 8, 2021 Posted December 8, 2021 I placed an order back on 11/25 and received the invoice email. The order status is still "Ordered" as of today. The Zendesk ticket I filed hasn't been responded to. How can I find out when this order will ship?
Stars123 Posted December 10, 2021 Posted December 10, 2021 Hi, Have you in the meantime heard anything from them? I have the same problem, ordered 11/26 + submitted a ticket, but I haven't heard anything from them. I ordered for over 200 USD and I'm starting to get a bit nervous now..
JKurt Posted December 10, 2021 Author Posted December 10, 2021 Total Silence. I filed another Zendesk ticket yesterday (Thursday). Anybody from Hak5 care to comment? I totally understand if there are delays. Just want to hear something official.
Foxtrot Posted December 10, 2021 Posted December 10, 2021 Hi all, While I don't work in the shop side of things, I believe a reason for some delays are that the new organizers/binders were delivered late from a vendor, and thus is extended the shipping time of orders. I would suggest not creating multiple tickets for the same issue, and instead just bumping the ticket you already have open. This reduces load for yourself, others and us 🙂 The customer service desk is also busier than usual, due to questions about our recent sales. If for some reason you still haven't received a reply in a couple of days (not including weekends), feel free to send me the ticket # to look at. Thanks
JKurt Posted December 10, 2021 Author Posted December 10, 2021 Thanks @Foxtrotfor the response! I had bumped my first ticket - which didn't do anything so figured maybe it got lost/miscategorized. The items I ordered are 2 organizers and a wrap. The website listed them as in stock when I ordered them so I figured I was ok -- but maybe that's what is slowing down my order.
JKurt Posted December 11, 2021 Author Posted December 11, 2021 Got a shipping notice! Interestingly the hak5 order status page doesn't reflect that -- still shows no activity since I placed the order. And USPS hasn't received the package. So maybe just the shipping label got generated.
Stars123 Posted December 12, 2021 Posted December 12, 2021 I also received a shipping notice, but it only says ‘label created’. Since I live in Europe I do not expect it to arrive before Christmas..
Irukandji Posted December 12, 2021 Posted December 12, 2021 It's a Sunday morning in the USA. For me it's Early morning in Australia.
JKurt Posted December 12, 2021 Author Posted December 12, 2021 Also got a reply to my Zendesk ticket from Jaimie (Support) indicating the delay to my order was due to the organizer(s) being on backorder - as @Foxtrothad mentioned above.
Recommended Posts
Archived
This topic is now archived and is closed to further replies.