JKurt Posted December 8, 2021 Share Posted December 8, 2021 I placed an order back on 11/25 and received the invoice email. The order status is still "Ordered" as of today. The Zendesk ticket I filed hasn't been responded to. How can I find out when this order will ship? Quote Link to comment Share on other sites More sharing options...
Stars123 Posted December 10, 2021 Share Posted December 10, 2021 Hi, Have you in the meantime heard anything from them? I have the same problem, ordered 11/26 + submitted a ticket, but I haven't heard anything from them. I ordered for over 200 USD and I'm starting to get a bit nervous now.. Quote Link to comment Share on other sites More sharing options...
JKurt Posted December 10, 2021 Author Share Posted December 10, 2021 Total Silence. I filed another Zendesk ticket yesterday (Thursday). Anybody from Hak5 care to comment? I totally understand if there are delays. Just want to hear something official. Quote Link to comment Share on other sites More sharing options...
Foxtrot Posted December 10, 2021 Share Posted December 10, 2021 Hi all, While I don't work in the shop side of things, I believe a reason for some delays are that the new organizers/binders were delivered late from a vendor, and thus is extended the shipping time of orders. I would suggest not creating multiple tickets for the same issue, and instead just bumping the ticket you already have open. This reduces load for yourself, others and us 🙂 The customer service desk is also busier than usual, due to questions about our recent sales. If for some reason you still haven't received a reply in a couple of days (not including weekends), feel free to send me the ticket # to look at. Thanks 1 Quote Link to comment Share on other sites More sharing options...
JKurt Posted December 10, 2021 Author Share Posted December 10, 2021 Thanks @Foxtrotfor the response! I had bumped my first ticket - which didn't do anything so figured maybe it got lost/miscategorized. The items I ordered are 2 organizers and a wrap. The website listed them as in stock when I ordered them so I figured I was ok -- but maybe that's what is slowing down my order. Quote Link to comment Share on other sites More sharing options...
JKurt Posted December 11, 2021 Author Share Posted December 11, 2021 Got a shipping notice! Interestingly the hak5 order status page doesn't reflect that -- still shows no activity since I placed the order. And USPS hasn't received the package. So maybe just the shipping label got generated. Quote Link to comment Share on other sites More sharing options...
Stars123 Posted December 12, 2021 Share Posted December 12, 2021 I also received a shipping notice, but it only says ‘label created’. Since I live in Europe I do not expect it to arrive before Christmas.. Quote Link to comment Share on other sites More sharing options...
Jtyle6 Posted December 12, 2021 Share Posted December 12, 2021 It's a Sunday morning in the USA. For me it's Early morning in Australia. Quote Link to comment Share on other sites More sharing options...
JKurt Posted December 12, 2021 Author Share Posted December 12, 2021 Also got a reply to my Zendesk ticket from Jaimie (Support) indicating the delay to my order was due to the organizer(s) being on backorder - as @Foxtrothad mentioned above. Quote Link to comment Share on other sites More sharing options...
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