Shipping Fulfillment Question

[JKurt]

I placed an order back on 11/25 and received the invoice email.  The order status is still "Ordered" as of today.  The Zendesk ticket I filed hasn't been responded to.  How can I find out when this order will ship?

[Stars123]

Hi,

Have you in the meantime heard anything from them? I have the same problem, ordered 11/26 + submitted a ticket, but I haven't heard anything from them. I ordered for over 200 USD and I'm starting to get a bit nervous now..

[JKurt]

Total Silence.  I filed another Zendesk ticket yesterday (Thursday).

Anybody from Hak5 care to comment?  I totally understand if there are delays.  Just want to hear something official.

[Foxtrot]

Hi all,

While I don't work in the shop side of things, I believe a reason for some delays are that the new organizers/binders were delivered late from a vendor, and thus is extended the shipping time of orders.

I would suggest not creating multiple tickets for the same issue, and instead just bumping the ticket you already have open. This reduces load for yourself, others and us 🙂

The customer service desk is also busier than usual, due to questions about our recent sales. If for some reason you still haven't received a reply in a couple of days (not including weekends), feel free to send me the ticket # to look at.

Thanks

[JKurt]

Thanks @Foxtrotfor the response!

I had bumped my first ticket - which didn't do anything so figured maybe it got lost/miscategorized.

The items I ordered are 2 organizers and a wrap.  The website listed them as in stock when I ordered them so I figured I was ok -- but maybe that's what is slowing down my order.

 

[JKurt]

Got a shipping notice!  Interestingly the hak5 order status page doesn't reflect that -- still shows no activity since I placed the order.  And USPS hasn't received the package.  So maybe just the shipping label got generated.

[Stars123]

I also received a shipping notice, but it only says ‘label created’. Since I live in Europe I do not expect it to arrive before Christmas.. 

[Irukandji]

It's a Sunday morning in the USA. For me it's Early morning in Australia.

[JKurt]

Also got a reply to my Zendesk ticket from Jaimie (Support) indicating the delay to my order was due to the organizer(s) being on backorder - as @Foxtrothad mentioned above.