SkojProj Posted November 15, 2021 Share Posted November 15, 2021 Hi, I'm posting here in regards to a Shark Jack I received as part of an Elite Field kit a few months back. Since receiving the product, I have opened 3 separate service tickets with your support team in an attempt to reach someone about the faulty device. The battery refuses to hold a charge and has never functioned since receiving the device. I am happy to provide ticket numbers to a Hak5 representative, but I'm extremely unhappy with the seemingly lack-of-support for your products once the purchase has been made. There is no support number to call, and all tickets have been met with a confirmation email and nothing more. I understand that items wear out and break, but the battery has never held a charge. Link to comment Share on other sites More sharing options...
Foxtrot Posted November 23, 2021 Share Posted November 23, 2021 Hi @SkojProj, Sorry you haven't had any progress with your tickets. Please send me the ticket IDs that you have on the forums or to foxtrot@hak5.org and I'll make sure to take a look. Link to comment Share on other sites More sharing options...
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