sept11pg Posted October 27, 2021 Share Posted October 27, 2021 Hello, I received my Pineapple Mark7, this month, I turned it on set it up, it worked then I placed it back in the box. I purchased the device for school as I am in a master of Science Program for Cyber Security at St Bonaventure University in upstate NY (on line program). My issue: The device will not allow me to use the password i changed it to (I wrote it down.... I know it is correct). It also will not allow me to use the factory default password (yes I used the underscores). I then attempted to do a factory reset nothing... Then I attempted to do a factory restore with tie downloaded image (the correct one for the Pineapple Mark7), nothing. When plugged in, it will after after a minute or so it connects to the internet and ask for the password. Can I return it for a working Pineapple Mark7? or can I pay you or your company to: 1) permanently remove any and all passwords, I will sign any waiver for that? or 2) can I pay you or your company to make a thumb-drive that self-executes a factory reset image when plugged into the Pineapple Mark7 USB port (and obviously it would be connected to a power supply too.? Thank you, Paul G. Quote Link to comment Share on other sites More sharing options...
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