mineo Posted May 25, 2021 Share Posted May 25, 2021 Hello there. I didn't want to have to ask about this here but after researching online and finding nothing I've decided to. My problem is that every time I connect my Wifi Pineapple VII over usb to my Windows or Kali machine, and log into the Pineapple_XXXX network (or don't) and go to 172.16.42.1:1471 the portal requires that I "Begin Setup". Every time. It does not save the configuration. The biggest problem is that for some reason at the first stage of setup "Verify your Device" neither of the options work for me. Clicking the button on the front of the device once or holding it for 4+ seconds, results in nothing. Even after waiting for multiple hours, the button on the 172... portal still reads "Awaiting verification" Please help! It only worked once, the very first time used it and since then I am met with this problem. Thanks. Link to comment Share on other sites More sharing options...
chrizree Posted May 25, 2021 Share Posted May 25, 2021 I'm a bit confused about your scenario since you mention that you connect via USB to the Mk7 as well as via doing a login to the WiFi/AP of the Mk7. I think it's a good thing to select one of them, not trying to use both at the same time, i.e. use USB-C ethernet only or WiFi only. If you use USB-C you should quickly press the hardware button on the side of the Mk7, if using WiFi the press it for 4 seconds. Remember to press it firmly (but not with too much force of course). Some seem to press it with not enough force which results in no action at all. You say it has worked before, so I guess it skips the step of downloading the latest firmware and heads directly over to begin setup (or?). Link to comment Share on other sites More sharing options...
mineo Posted May 26, 2021 Author Share Posted May 26, 2021 Thank you. Sorry, I should have specified that it doesn't matter which way I choose, I can never get it passed the "awaiting verification" stage of the setup. The Pineapple does require power, and it receives such power from the USB-C port, so I always have it connected to my laptop, just for power. Then I connect via wifi. Link to comment Share on other sites More sharing options...
chrizree Posted May 26, 2021 Share Posted May 26, 2021 Just to be sure, is it possible for you to only use one interface at a time and either make sure you get network access using the USB-C cable only, or power the Mk7 using something else than the PC (some power source that produces at least 2A) and then connect using WiFi alone? Link to comment Share on other sites More sharing options...
mineo Posted May 26, 2021 Author Share Posted May 26, 2021 Yeah, I tried connecting the Mk7 to an alternative power source, not the PC and it still didn't work... When connecting with WIFI. Tried pressing extra hard down on the button as well. Link to comment Share on other sites More sharing options...
chrizree Posted May 26, 2021 Share Posted May 26, 2021 And you are sure that the PC is still connected to the Pineapple_XXXX network when pressing the button (and hasn't jumped over to any other WiFi network for some reason). Link to comment Share on other sites More sharing options...
mineo Posted May 26, 2021 Author Share Posted May 26, 2021 Yeah, positive. Link to comment Share on other sites More sharing options...
gogoro Posted May 28, 2021 Share Posted May 28, 2021 I am having the same problem now Link to comment Share on other sites More sharing options...
Foxtrot Posted June 9, 2021 Share Posted June 9, 2021 Hello, Make sure both of you try the Firmware Recovery method to try a factory reset first. If not, please make a support ticket. Thanks Link to comment Share on other sites More sharing options...
spudgunman Posted June 10, 2021 Share Posted June 10, 2021 I have the same issue, I was told it will be 30% fee to RMA and destroy the unit.. Link to comment Share on other sites More sharing options...
Irukandji Posted June 10, 2021 Share Posted June 10, 2021 2 hours ago, spudgunman said: I was told it will be 30% fee to RMA and destroy the unit.. That's for shipping back to them. Link to comment Share on other sites More sharing options...
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